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TITLE XI CUSTOMER SERVICE PLAN


Our Mission

* Assist ongoing efforts to make U.S. shipyards internationally competitive

* Promote the growth and modernization of the U.S. merchant maritime.

The Federal Ship Financing
Program Provides

* A U.S. government guarantee of private sector debt financing

* Fixed or floating interest rates comparable to those available to large and financially strong corporations.

* Long-term amortization of up to 25 years.

* Financing of up to 87.5% of a project’s cost.

Who We Serve

* Vessel owners/operators

* U.S. shipyards

* Financial institutions

* Maritime industry professionals

* Other maritime-related industries

Services We Provide

* We finance commercially viable projects and assume prudent risks.

* We provide program information through seminars and meetings, brochures, telephone conversation and through our web site.

* We arrange pre-application meetings between applicants and Maritime Administration staff.

* We provide technical assistance for ensuring complete applications.

Our Commitment to You

* We will evaluate the completeness of your application and provide you with an initial response generally within 10-14 days.

* We will return your phone calls within 24 hours.

* We will respond to your information requests within 1-3 days.

* We will provide you with status reports of your application progress on request.

* We will process a complete application generally within 60 days.

* We will treat you with respect and courtesy at all times.

Contact Information

Headquarters:

U.S. Department of Transportation
Maritime Administration
Director, Office of Shipyards and Marine Financing
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Phone: (202) 366-5744
Fax: (202) 366-7901
 

 

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MARAD Official: Office of Public Affairs
Last Updated: October 11, 2007
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