Welcome to the ONR Remote Access setup page. This page will guide you to connecting to your ONR account from an outside computer.
Please follow these steps in the order they are shown, DOD certificates, Citrix Client, CAC Card Reader, and CAC Card Software in order
to ensure a successful connection. If after following all these steps you are unable to connect to the ONR Remote Desktop, please check
our ONR Remote Access FAQs page for troubleshooting tips. If these tips fail to resolve your issue please call the OneDesk at 703-696-1313
option 1 for further assistance.
DOD Certificates
Click to view full image.
Step 1:
Select the link below to install the DOD Root Certificates. A security warning window will appear. Choose "Run" from
the window options. (See Figure 1)
Step 2:
A second security window may appear telling you that the publisher could not be verified and asking you if you would
like to run the software. Choose "Run" from the window options. (See Figure 2)
Figure 2
Step 3:
A small black window will appear on your screen. When you see the text on the bottom of the window stating "Type the return
key to terminate." press your Enter key. The black window will disappear. The DOD Certificates are now installed.
Figure 3
DOD Certicate Install Complete
This install should take approximately 3 - 10 minutes depending on your connection speed. Once the DOD certificates are installed,
you are ready to move on to the Citrix Client install.
Next > Citrix Client
Once you have installed all necessary software, please go to:
https://services2.onr.navy.mil and enter your Legacy ONR user name and password to access your ONR Citrix desktop.
Citrix Client
Click to view full image.
Step 1:
Select the link below to install the Citrix Client. A security warning window will appear. Choose "Run" from
the window options. (See Figure 1)
Step 2:
A second security window may appear asking you if you would like to run the software. Choose "Run" from the window options.
(See Figure 2)
Figure 2
Step 3:
A box welcoming you to the Citrix Setup will appear. Select the "Next" option in this window. (See Figure 3)
Figure 3
Step 4:
In the license agreement window change the option to "I accept the license agreement" and select the "Next" option.
(See Figure 4)
Figure 4
Step 5:
Select "Next" in the client name window. (See Figure 5)
Figure 5
Step 6:
Select "Next" in the Installation Summary window. (See Figure 6)
After Citrix has finished installation a window telling you the install has finished will appear. Select "Finished" to
close this window. You are now ready to connect your CAC Card Reader.
Figure 6
Next >
CAC Card Reader
Once you have installed all necessary software, please go to:
https://services2.onr.navy.mil and enter your Legacy ONR user name and password to access your ONR Citrix desktop.
CAC Card Reader Setup
Select the link below to download the appropiate drivers for your CAC Card Reader. You can tell which reader you have
by turning your reader over and looking at the silver plate on the back. This should say either "ActivCard" or "SCR" followed
by a number. If your Card Reader says "ActivCard" select the link for "ActivCard Drivers" and download and unzip the software.
If your Card Reader says "SCR" followed by a number, select the link for "SCRxxx Drivers" and download and unzip the software.
After unzipping the software, follow the directions below appropiate for your device.
SCR Drivers - Step 1:
Open "My Computer" and locate and open the folder "C:\WINDOWS\system32\drivers".
Open the extracted SCR folder and select the "Edit" menu. Click on the "Select All" option. (See Figure 1)
Click to view full image. Figure 1
SCR Drivers - Step 2:
Select the "Edit" menu again, and click on the "Copy" option. (See Figure 2)
Figure 2
SCR Drivers - Step 3:
Return to the folder "C:\WINDOWS\system32\drivers" and open the "Edit" menu. Select the "Paste" option. The files will now be placed
in this folder. Plug your CAC Card Reader in the computer now. (See Figure 3)
Figure 3
SCR Drivers - Step 4:
A "Found New Hardware Wizard" will appear. Select the "No, not this time" option on the wizard and click the "Next" button.
(See Figure 4)
Figure 4
SCR Drivers - Step 5:
In the next window select the "Install the software automatically (Recommended)" option and click the "Next" button.
The wizard should now find the drivers. When wizard changes windows, press the "Finish" button to close it out.
(See Figure 5)
Figure 5
ActivCard Drivers
ActivCard Drivers - Step 1:
Open the extracted ActivCard folder. Locate the file "actividentity_device_installer.msi" and double click on this file.
(See Figure 6)
Figure 6
ActivCard Drivers - Step 2: Step 1:
A box that says "ActivIdentity Device Installer - InstallShield Wizard" will appear. Locate and click on the "Next" button.
(See Figure 7)
Figure 7
ActivCard Drivers - Step 3:
On the next screen locate and select the "I accept the terms in the license agreement" option. Click the "Next" button.
(See Figure 8)
Figure 8
ActivCard Drivers - Step 4:
The next screen will be the "Custom Setup Page". On this screen locate the "ActivIdentity Devices Setup".
Click on the arrow next to the "ActivIdentity Devices Setup". Select the "This feature, and all subfeatures, will be
installed on local hard drive". All the red Xs will disappear. Click the "Next" button.
(See Figure 9)
Figure 9
ActivCard Drivers - Step 5:
On the next screen locate and select the "Next" button.
(See Figure 10)
Figure 10
ActivCard Drivers - Step 6:
On the "InstallShield Wizard Completed" screen, click the "Finish" button. (See Figure 11)
Figure 11
ActivCard Drivers - Step 7:
A box will appear telling you that you must restart your system for the changes to take effect. Select "Yes" to restart your system.
Once the system restarts you may plug in the CAC Card Reader. (See Figure 12)
Figure 12
Next >
CAC Card Software
Once you have installed all necessary software, please go to:
https://services2.onr.navy.mil and enter your Legacy ONR user name and password to access your ONR Citrix desktop.
CAC Card Software
Click to view full image.
Step 1:
Select the link below to download the CAC Card Software. This software has been compressed in to a "zip" file format.
Once the file has downloaded, locate the file and extract it.
Step 2:
Open the extracted folder and locate the "start.exe" file and double click this file. (See Figure 1)
Figure 1
Step 3:
The ActivClient Install Wizard will open. Select the "Quick Install" option. (See Figure 2)
Figure 2
Step 4:
The welcome screen will appear. Select the "Next" option in this window. (See Figure 3)
Figure 3
Step 5:
In the license agreement window change the option to "I accept the license agreement" and select the "Next" option.
(See Figure 4)
Figure 4
Step 6:
Select "Next" until you get to the "Ready to Install the Program" window. Select "Install". (See Figure 5)
Figure 5
Step 7:
Once the ActivClient program has finished installing a small window will appear asking you to restart your system. Select "Yes".
Your system will reboot. (See Figure 6)
Figure 6
Installing your Certificates Step 1:
Once the system has restarted, with your CAC card inserted, click on your start menu and select your "Programs" or "All Programs" menu option.
Locate the "ActivIdentity" option. Select "ActivClient" and then select "User Console". (See Figure 7)
Figure 7
Step 2:
Within the User Console select the "Tools" option and then select the "Advanced" option. Click on "Make Certificates Available to Windows...".
(See Figure 8)
A dialogue box will appear telling you that your Certificates have been installed. You are now ready to access the Remote Access page.
Figure 8
Once you have installed all necessary software, please go to:
https://services2.onr.navy.mil and enter your Legacy ONR user name and password to access your ONR Citrix desktop.
Air Card Instructions
Click to view full image.
Step 1:
Locate the VZAccess Manager icon on your desktop. This will be a red and white icon. Step 2:
Double click on the VZAccess Manager icon. This will open the VZAccess Manager application. (See Figure 1) Step 3:
Locate the Network name. This appears on the screen as “NationalAccess – BroadbandAccess”. Make sure the area
immediately surrounding this network is highlighted in a different color (normally blue – but this may vary). If the
area surrounding the network name is not highlighted the network is not selected. Please click on the network name
to select it. (See Figure 1) Step 4:
Locate the connect button on the left-hand side of the application. Click on the connect button.
The network status area in the bottom left-hand corner will display the status of your connection. (See Figure 1)
Figure 1
Connection Status
Once you have connected to the Verizon wireless network you will see a pop-up in the lower right hand
side of your screen indicating that you have been connected to the Verizon network. (See Figure 2)
Figure 2
To terminate your Verizon Air Card connection: Step 1:
Locate the VZAccess Manager icon in the lower right-hand corner of your screen and right-click on the VZAccess Manager icon.
(See Figure 3) Step 2:
On the menu that pops up select “Power off WWAN Device”. (See Figure 3)
Figure 3
Step 3:
A dialog box will pop up telling you that you are connected to the network and that you will be disconnected if you proceed. Click ok.
(See Figure 4)
Figure 4
Step 4:
The blue light on the Verizon aircard will go out. It is now safe to remove the aircard from the computer.
Please enter your legacy ONR user name and password at https://services2.onr.navy.mil to remotely access the ONR network.
BuRas Instructions
Click to view full image.
Step 1:
Locate the NetScreen Remote icon in the lower right hand corner of your screen. (See Figure 1)
Figure 1
Step 2:
Right-click on the NetScreen Remote icon and in the menu that appears. Locate and click on “Activate Security Policy”.
The menu will disappear. (See Figure 2)
Figure 2
Step 3:
Right-click on the NetScreen Remote icon again. This time locate the Connect option and select NMCI\Dial-up Norfolk.
Click on this option. (See Figure 3)
Figure 3
Step 4:
A manual connection status box will appear at the top of the screen.
After a few moments another box will appear prompting you for a username and password. In the username portion of the box,
enter the NMCI domain name, a backslash, and your NMCI username. The NMCI domain name is “nadsusea” without the quotation marks.
The proper format would be nadsusea\yournmciusername. In the password field enter your NMCI password. Press OK. (See Figure 4)
Figure 4
Connection Status:
Once you have successfully connected, a pop up will appear in the bottom right-hand corner of
your screen informing you of your connection status. (See Figure 5)
Figure 5
Disconnecting from the NMCI Network Step 1:
In order for your computer to function properly, when you return to the office you must disconnect from the NMCI dial-up network.
To do this, locate the NetScreen Remote icon in the bottom right-hand portion of your screen. (See Figure 6) Step 2:
Once you have located the NetScreen Remote icon, right-click on the icon, and in the menu that pops up,
select “Disconnect…” and click on “NMCI\Dial-up Norfolk”. (See Figure 6)
Figure 6
Step 3:
Two boxes will appear on the screen. The first will be a “Manual Connection Status” box that will appear at the top of your screen.
This box will tell you that you have been disconnected from the NMCI network. The next box will be an “NMCI VPN Processing” box
that will appear in the lower right-hand corner. This box will tell you the status of the VPN connection. Please wait until there
are two solid check boxes shown in this window to do anything else on your computer. (See Figure 7)
Figure 7
Please enter your legacy ONR user name and password at https://services2.onr.navy.mil to remotely access the ONR network.
Remote Access FAQs
BuRas Questions
I cannot remember my NMCI user name or password, what should I do?
For help with your NMCI user name or NMCI password call the NMCI help desk at 1-866-843-6624.
I am having trouble connecting with NetScreen Remote, or I am getting an error from Netscreen Remote,
what should I do?
For help with NetScreen Remote please call the NMCI help desk at 1-866-843-6624.
CAC Questions
I have locked out my CAC Card, who should I call?
For information about unlocking your CAC Card please call Brian Rooney in the ONR Security office at
703-696-6845.
I have a new CAC Card, what do I need to do to make it work with Citrix?
To get your new certificates to work you should first delete the old certificates. To delete the old certificates,
open up an Internet Explorer window. In Internet Explorer, select the tools menu. Under tools select "Internet Options" and then click on
the "Content" tab. Under Content, locate and click on the "Certificates" button. A new window will appear. In this window there should be three (3)
certificates with your name on them. Select each certificate and click on the "Remove" button. A confirmation prompt will
appear for each certificate. Click on "Yes". Close all Internet Explorer windows.
You must now register your new certificates. First insert your new CAC Card into your card reader.
To register new certificates, locate ActivClient in your programs menu and open the user console.
In the user console select "Tools" and then "Advanced". From this menu select "Make certificates available to windows...".
A box will appear letting you know your certificates have been registered. You may now use your new CAC Card with Citrix.
Citrix Questions
I have locked myself out of my Legacy Account, what do I do?
To have your Legacy Account unlocked please call the OneDesk at 703-696-1313 option 1.
I have forgotten my Legacy Account password, what do I do?
To have your Legacy Account password reset, ONR policy requires verification of offsite network users.
There are several ways that you can do this. If you have another account that you can send a digitally signed email
from, you may send an email to OneDesk@onr.navy.mil asking that your password be reset.
If you are at another ONR Office, or with another ONR user, you may have an ONR Legacy Network user send a digitally signed
email to OneDesk@onr.navy.mil stating that they have verified your identity and
asking that your password be reset. Finally, you may call someone at ONR HQ who would be willing to voice verify you, and ask
them to send a digitally signed email to OneDesk@onr.navy.mil stating that
they have verified your identity and asking that your password be reset.
When I try to connect to Citrix, I am getting a box that says "Reconnecting", is Citrix down?
There are several reasons that this may appear, please call the OneDesk at 703-696-1313 option 1 to
troubleshoot this matter.
When I click on ONR Remote Desktop, it hangs at "Connecting to ONR Remote Desktop", what do I do?
First try rebooting your computer. If this does not solve the problem please call the OneDesk
at 703-696-1313 option 1 to troubleshoot this matter.
When I go to the services2 page I get a "Page Cannot Be Displayed" or "You Are Not Authorized to View This Page" message,
is Citrix down?
This message is normally not related to a problem with the Citrix Server. There are several things that
you can try to get the page to display. First ensure that your CAC Card is inserted into the reader, and if you have an ONR issued
USB card reader ensure that the green light on your card reader is blinking. If it is not the reader may not be properly reading the
card. Try removing the card and re-inserting it. Once you have verified your card is being read, open Internet Explorer and open
the tools menu. In the tools menu select "Internet Options" and click on the "Content" tab. Under the "Certificates" heading look for
a button that says "Clear SSL State". If this button is available click it and click "OK" on the popup window letting you know the SSL state
has been cleared. Close all remaining Internet Explorer windows. Open a new window and try the website again.
If you are still unable to get the website open and are using a non-NMCI computer, open up an Internet Explorer window. Open the tools menu.
Select "Internet Options" and click on the "Connections" tab. Select "LAN Settings". In the window that opens, look to the bottom for
an option that says "Use a Proxy Server for your LAN...". If this box is checked, uncheck the box. Click on "OK". Close all remaining Internet
Explorer windows, open a new Internet Explorer window, and try the website again.
If the website is not working at this point, both NMCI and non-NMCI computers should be rebooted. If the website will not appear after a reboot,
please call the OneDesk at 703-696-1313 option 1.
I cannot access the internet after using Citrix, what is wrong?
If you are using a non-NMCI computer, open up an Internet Explorer window. Open the tools menu.
Select "Internet Options" and click on the "Connections" tab. Select "LAN Settings". In the window that opens, look to the bottom for
an option that says "Use a Proxy Server for your LAN...". If this box is checked, uncheck the box. Click on "OK". Close all remaining Internet
Explorer windows, open a new Internet Explorer window, and try the website again.
If you are using an NMCI computer, or if the above fix did not solve the problem, reboot your computer. You should be able to connect to all
websites again after the restart.
For all other errors please call OneDesk at 703-696-1313 option 1 for assistance.
Please enter your legacy ONR user name and password at https://services2.onr.navy.mil to remotely access the ONR network.
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