| AESDirect Help Desk |
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| Hours: 7 Days a Week, 7:00 AM to 7:00 PM, EST |
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| Toll Free: 877-715-4433 |
boc-support@tradegate2000.com |
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U.S. Census Bureau
Automated Export System (AES) Call Center |
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| Hours: |
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| For AES Support - Monday to Friday, 7:30AM to 6PM, EST |
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| For Regulations and Commodity Support - Monday to Friday, 8:00AM to 5:30PM, EST |
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| Toll Free: 800-549-0595 |
AskAES@census.gov |
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The Call Center has three menu options:
Menu Option 1 - AES:
- AES Filing Problems
- AES Fatal Errors
- AES Monthly Reports
- AESPcLink Workshops
- Post Departure Filing (Option 4)
Menu Option 2 - Commodities:
- Assistance to obtain your Schedule B classification
- Other Commodities Related Reporting Issues
Menu Option 3 - Regulations:
- Clarifying Regulations
- Responsibilities of the Parties in Export Transactions
- Regulation Seminars
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