Prepared by Public Affairs 312-751-4777
The U.S. Railroad Retirement Board announced that its customers
now have the option of paying certain bills from the agency through the
Department of the Treasury's Pay.gov online payment system, rather than through
the mail.
Pay.gov enables individuals or businesses that have received an overpayment
letter, debt notice, or bill from the RRB to quickly, easily, and securely pay
that debt online.
Pay.gov processes collections electronically through the Internet. The Pay.gov
site is available 24 hours a day, 7 days a week (including holidays). It is
accessible from any computer with Internet access and allows customers to pay
debts by debit/credit card or to authorize a debit of their savings or checking
accounts.
RRB customers can access Pay.gov by visiting the RRB's Web site at www.rrb.gov
and clicking on "Benefit OnLine Services (Mainline)." Beneficiaries should click
on the "Pay Retirement or Survivor Bill Online" link and unemployment and
sickness claimants should click on the "Pay Unemployment or Sickness Bill
Online" link. The links will take them to a collection form hosted by Pay.gov.
Each RRB debt type will have its own form type on Pay.gov. Once an RRB customer
has entered the requested identifying information, he or she will be directed to
a collection form requesting credit card or bank account information.
Initially, Pay.gov will process collections of debts incurred under the Railroad
Retirement Act by annuitants and railroad employers, as well as debts incurred
under the Railroad Unemployment Insurance Act (RUIA) by railroad workers. In the
future it will be expanded to include other collection activities, such as
certain debts incurred by railroad employers under the RUIA, as well as the
collection of Medicare Part B premiums from beneficiaries who pay their premiums
by direct billing.
Persons who may have questions about an overpayment letter or other debt notice
from the RRB should contact their nearest RRB field
office. Most RRB offices are
open to the public from 9:00 a.m. to 3:30 p.m., Monday through Friday, except on
Federal holidays. Addresses and phone numbers for all RRB offices are available
by calling the toll-free RRB Help Line at 1-800-808-0772. The RRB Help Line is
an automated telephone service available 24 hours a day, 7 days a week. Board
office locations and phone numbers can also be found on the RRB's Web site.
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