Prepared by Public Affairs 312-751-4777
Railroad retirement beneficiaries and rail employees can now access a number
of new Benefit Online Services through
the U.S. Railroad Retirement Board’s website. The services available include
requests for:
- Statements of individual railroad service and compensation history
- Replacement Medicare cards
- Duplicate benefit information statements for income tax purposes
- Annuity rate verification letters
Individuals accessing the RRB’s website for these services will be asked to
complete and submit an on-line form. The agency is utilizing the most secure
encryption technology available to ensure all information it receives through
the Internet remains confidential and safe from unauthorized access. Upon
receipt, the RRB will process the item requested and mail the material to the
individual’s address of record. As an additional security feature, if an address
provided on the electronic form does not match the address in the agency’s
computer systems, the item will be forwarded to the RRB’s nearest field office
which will contact the individual to ensure delivery to the correct address.
While these same services are available through the RRB’s toll-free automated
Help Line at 1-800-808-0772, or through any of the agency’s 53 field offices
nationwide, this marks the first time the agency has made such transactions
available through the Internet. Benefit
Online Services provides a description of the security features that will be
employed. Also included is an Internet Customer Survey to allow visitors to
provide feedback on the types of services they would like to see the RRB offer
over the Internet.
An independent Federal agency headquartered in Chicago, the RRB administers
the $8 billion-a-year benefit programs provided under the Federal Railroad
Retirement and Unemployment Insurance Acts covering the nation’s railroad
workforce and their families.
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