Keys and Locks
All submitted requisitions will be processed within 48-72 hours of receipt. High security (combination) locks and locks on internal doors are considered above standards level of service and require additional funding.

Operations & Maintenance
Services will be provided within (24) hours and (3) hours in an emergency.

Space Management & Facilities Development
Installation of telephone and electric receptacles, art, work, visual boards, clocks, etc. can normally be completed within (10) days.

Alterations costing less than $2,000:

• Design: 2-7 days
• Procurement: 3-8 days
• Construction: 1-7 days

Alterations costing less than $25,000 (but more than $2,000):

• Design: 8-30 days
• Procurement: 6 weeks
• Construction: 7-30 days

Alterations costing less than $100,000 (but more than $25,000): 

• Design: 30-90 days
• Procurement: 8 weeks
• Construction: 90-120 days (or longer)

Alterations costing more than $100,000: 

• Design: 60-180 days
• Procurement: 90-120 days
• Construction: 120-180 days (or longer)

Headquarters Mail Center Service Standards
All properly addressed incoming regular mail will be processed and delivered unopened to the appropriate mail stops within one day of receipt by the mail centers.

Improperly addressed mail will be looked up and every effort will be made to determine a delivery destination. If a delivery point cannot be determined, it will be returned to the sender. If a return address is not available, the mail leader will open the envelope and determine if and where it should be delivered. If a delivery point cannot be determined, it will be disposed of in accordance with United States Postal Service and Department procedures.

All incoming controlled mail (certified, registered, or insured) will be processed and dispatched in accordance with United States Postal Services and Department directives at the end of each day. Controlled mail received after 3:30 p.m. will be safeguarded and processed for the next dispatch.

Outgoing registered mail is processed and dispatched under United States Postal Services approved combination lock or seal.