Licensing Support Network (LSN)

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Frequently Asked Questions

	Why do participants need to login?
	There is a particular document I am looking for, but I cannot find it on the LSN. What do I do?
	Are "Cookies" used on this site?
	I see "relevancy" on my search results page. What does this mean?
	The document I am reviewing has many misspellings, errors and stray characters. Is something wrong?
	What is a document?
	I see you have business hours. Does this mean I cannot use the site outside normal business hours?
	What is an LSN Accession Number?
	Why do I get popup messages concerning security when I log in or access my profile settings?
	I previously found a document on the LSN that I can no longer find. What happened?
	When I attempted to open a document, I received an error stating that my browser did not recognize the file type. What should I do?
	I clicked on a hyperlink and it took me to a site that had nothing to do with the LSN.
	Why does the document count not always seem accurate?
	Why are so many documents dated January 1, 1901?
	Why do many documents have "No Title" in the title field?
	What does it mean when an Information Source is "grayed out?"
	Why are there two DOE Information Source collections (DOE I and DOE II) available on the LSN Advanced Search page?
	For DOE documents I've found two types of image formats - TIFF when I click the image icon - PDF when I request an image from text: which can I use?