The NMB Ombudsman is Daniel Rainey, Director ADRS
To contact the Ombudsman directly you may call him at 202-692-5051,
or send an e-mail to rainey@nmb.gov

The NMB Ombudsman Portal is available for making comments to, reporting information to, or asking questions of the NMB Ombudsman outside the normal channels offered by his office phone and e-mail.

Confidentiality:

Only the NMB Ombudsman has access to the information on the NMB Online Ombudsman Portal site, and the NMB Ombudsman Charter specifies the following regarding the confidential nature of information shared with the Ombudsman.

"The NMB Ombudsman will not disclose and is not required to disclose any information provided in confidence by any party to a concern or complaint, except to address an imminent risk of serious harm. Records pertaining to a concern or complaint are confidential and not subject to disclosure outside the Ombudsman office. Communication with the Ombudsman will be considered “communication with neutrals” under the definitions of the Administrative Dispute Resolution Act of 1996 (ADR Act), which specifically prohibits disclosure of the substance of “dispute resolution communications.”

To see the full NMB Ombudsman Charter, click here.

WHEN YOU USE THE LINK BELOW, YOUR COMMENTS OR QUESTIONS WILL BE ANONYMOUS UNLESS YOU CHOOSE TO PROVIDE CONTACT INFORMATION FOR A REPLY FROM THE OMBUDSMAN.

To leave a comment or question using the NMB Online Ombudsman Portal, click here: ombuds@nmb.gov

Remember, if you use the Online Ombudsman Portal and you want a response from the Ombudsman, you must leave contact information in the text of your comment or question - otherwise, your comment or question will be anonymous.