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ACSI User Group Agenda
September 25, 2006

       

9:30 am         Welcome and Introductions – Ron Oberbillig, Federal Consulting Group
9:45 am     Third Quarter 2006 ACSI E-Government Satisfaction Index
Larry Freed, ForeSee Results
10:45 am       Break
11:00 am      Update from the Web Metrics Task Force – Joe Pagano, Library of Congress
11:10 am   Integrating Behavioral and Voice of Customer Data – Joel Van Haaften, ForeSee Results
Brief discussion of the process and value proposition of integrating clickstream and customer satisfaction data to gain a comprehensive view of your site visitors.
11:40 am Q & A and Wrap up
Noon     Adjourn and Networking

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