2006 Customer Satisfaction Annual Results
Presented by the Federal Consulting Group, U.S. Department of the Treasury
December 15, 2006
Treasury Executive Institute
801 9th St, NW
Washington, DC 20239
AGENDA
| 9:30 a.m. | Welcome and Introductions Ron Oberbillig, Executive Consultant, Federal Consulting Group Anne Kelly, Director, Federal Consulting Group |
| E-Government Update Karen Evans, Administrator of the Office of Electronic Government and Information Technology, Office of Management and Budget |
|
| Presentation of Award to the National
Institutes of Health for their customer satisfaction improvement results |
|
| 2006 ACSI E-Government Satisfaction Index Larry Freed, President/CEO, ForeSee Results |
|
| Q&A |
|
| 2006 ACSI Government Satisfaction Index
David Van Amburg, Director, American Customer Satisfaction Index, University of Michigan Forrest Morgeson, Chief Statistician, American Customer Satisfaction Index, University of Michigan |
|
| Q&A |
|
| NIH’s Enterprise Approach to Measuring Customer Satisfaction Susan Feldman, Web Analytics Program Manager, National Institutes of Health |
|
| 12:00 p.m. | Networking and Adjourn |
