Federal Consulting Group
A Franchise in the U.S. Department of the Treasury
Annual Report
Our Performance for Fiscal Year 2005
Business Lines
Customer Base
Satisfying Our Customers
Services Our Customers Needed in 2005
Case Studies—Consulting and Coaching
Other Coaching Activities
Performance Measurement and Customer Satisfaction
Case Studies—American Customer Satisfaction Index
New Products
Communities of Practice
ACSI Web Survey Users Group
The Interagency Customer Service Forum
FCG Coaches Community of Learning
Baldrige Award COP
Other COPs
Outreach
Government Conferences
FCG e-Newsletter
Council for Excellence in Government
Government Accountability Office
GSA’s USAServices
The Road Ahead