Webinar to Announce
First Government Call Center Satisfaction Index
Date: Wednesday, July 16, 2008 2:00 pm EDT
Cost: This event is free
FCG is proud to announce the first Government Call Center Satisfaction Index (CCSI). This index was co-sponsored with our partner, CFI Group, especially for use by Government leaders.
At this webinar you will:
- Learn about this new index and how it was developed
- Hear how government leaders can use it to understand how Federal call centers compare to those in the private sector
- Find out best practices that can be applied to improve service quality in government
- Learn ways to allocate scarce resources for high-impact, high-yield results
Who should attend:
- Federal Agency Call Center Team Members (Call Center, Contact Center, Help Desk supervisors and managers, and others)
- Communications and Public Affairs Staff
- Customer Service Staff
- Government leaders interested in improving the quality of services provided to citizens
Featured Speaker:
 |
Sheri Teodoru CEO, CFI Group |
Please register early at
http://survey.cfigroup.com/cgi-bin/qwebcorporate.dll?idx=5YDPFU
