Applicant Enhancements System Build 2008-02

Learn about the new functionality and system enhancements effective August 9, 2008

Release Notes

View the Latest Release Notes on the Adobe System, Effective August 9, 2008

"Broken Pipe" - Adobe Reader Error Message

July 11, 2008

When submitting an application with Adobe Reader some users are receiving an error message titled; "Intake Servlet Is Unable to Save the Data. Broken Pipe."

If you receive the "Broken Pipe" message, this means there were intermittent interruptions during submission. As a result, the submission confirmation page did not display properly after you submitted your application package. Although you may receive this error message ("Broken Pipe"), your submission may have been properly received by the Grants.gov system. If the "Broken Pipe" error message displays, you will not automatically receive a Grants.gov tracking number for your application package.

To ensure that your application package was received properly by Grants.gov you have three options:

1. Visit the "Track Your Package" section and login to the Grants.gov system to view your submitted applications. If you do not see your submitted application listed, follow the instructions in Option 2 below.

2. Open an internet browser window (ex: Internet Explorer) and resubmit your application package as normal (detailed instructions below). If you still do not receive the confirmation page after you resubmit your application package, contact the Grants.gov Contact Center (see Option 3 below).

Instructions to resubmit by opening a new internet browser window (Internet Explorer)

1. Open the Internet Explorer browser on your computer
2. Go to the File menu and choose "Open"
   
*The "Open" dialog box will appear
3. In the "Open" dialog box click on the browse button
   
*Another dialog box will appear with access to your files
4. In the dialog box go to the drop down menu for "File Types" and select "All Files"
5. Through the dialog box, find the location of your saved application package on your computer
6. Once you have located your application package, select it with your mouse and click the "Open" button
   
*The dialog box will disappear and the "Open" dialog box will still be present
7. In the "Open" dialog box, click on the "Ok" button
   
*Your application package will now appear
8. Within your application package, to resubmit, click on the "Submit & Save" button

3. Call or email the Grants.gov Contact Center at 1-800-518-4726 or support@grants.gov to verify that your submission was received by the Grants.gov system and to receive a tracking number for your application package.

Read Adobe Reader Error Messages for more details.