U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Contacting Us by Telephone for Retirement Services

When you need us, we're only a phone call away. Our nationwide toll-free number is 1-88USOPMRET — 1 (888)767-6738. When you call, please have your CSA/CSF claim number available; it will speed up your call. You can speak to a Customer Service Specialist or you can use any of the features of our automated phone system described below.

If you wish to speak with a Customer Service Specialist, you should call during our regular business hours from 7:30 A.M. until 7:45 P.M (Eastern Time). You may find it easier to reach us Tuesday through Friday. If the line is busy, please try your call again.

Our Automated Phone System

Our automated phone system is available 24 hours-a-day, seven days a week.

Using the automated system allows you to:

• Make Federal tax elections,
• Make State tax elections,
• Request verification of your income,
• Request the value of your life insurance,
• Request verification of the Civil Service Retirement survivor benefits you are providing, and
• Request retirement forms and brochures.

We have designed the automated telephone system so that it is easy to use. You will be guided through each process and will always be able to return to the previous menu. It will enable you to perform many transactions without the need to speak to a Customer Service Specialist.

You must have a Personal Identification Number (PIN) to use our automated, self-service systems.

How do I obtain my PIN?

If you do not have a Personal Identification Number (PIN), call us. A Customer Service Specialist will ask you identifying information and then will arrange to mail your Personal Identification Number (PIN) to you. The PIN is mailed to you to help maintain the security of your records.

If you are hearing impaired:

The automated system is capable of assisting TDD callers. Call us toll-free at 1 (800) 878-5707.

If you have special needs, there are now more ways to communicate with us. Check out the Telecommunication Services for Deaf & Hard of Hearing services offered by the General Services Administration.

How will I know when a requested action is effective?

When you make a change to your account using the automated system, it will verify the information before you complete the call. The system will also tell you when the requested change will take effect.