Mediating Employee Disputes
September 22 - 25, 2008 Instructor: Gordon Rollins Washington, DC $995 February 23 - 26, 2009 Instructor: Gordon Rollins Washington, DC $995 March 31 - April 3, 2009 Instructor: Gordon Rollins Washington, DC $995 June 29 - July 2, 2009 Instructor: Susan Levin Washington, DC $995 September 21 - 24, 2009 Instructor: Gordon Rollins Washington, DC $995
Overview:
Learn how to mediate employee disputes and maintain productive work relationships. You develop your problem-solving skills and study the causes and dynamics of conflict, the alternative dispute resolution process, coaching and negotiating skills, and more.
Human resources, EEO and management officials who deal with employee disputes will find this course especially helpful.
View Course Selection Guides .
Define alternative dispute resolution Identify criteria to help select cases best suited for mediation Explain when alternative dispute resolution is not appropriate Coach disputing parties to communicate effectively Contrast the outcome of a dispute resolved using traditional dispute resolution methods with one resolved by alternate dispute resolution methods
Syllabus, Graduate School, USDA
Day one of four
Overview
Definition of Alternate Dispute Resolution
From conflict to cooperation
Underlying principles of Alternate Dispute Resolution
Legal basis for Alternate Dispute Resolution
Mediation
Definition of mediation
Role of the mediator
Mediators dilemma
How to build trust
The skills of a mediator
Phases of mediation
Mediation check list
Ground rules
Day two of four
Dynamics of conflict
Sources of conflict
The satisfaction triangle
Distinguishing interests, positions, issues
Situational elements
Experiencing mediation
What is communication
Four ways to listen effectively
Paraphrasing
Coaching skills
The constructive route to agreement
Day three of four
Caucus and mediation
The caucus
Why separate sessions
How to run separate sessions
Breaking impasse
Content of agreement
Day four of four
Alternate Dispute Resolution Continuum
Moving along the continuum
Definition of Alternate Dispute Resolution methods and the roles of third parties
Alternate Dispute Resolution: Third party decision making
Applications not on the continuum
Using mediation in EEO and grievance disputes
Module overview
Advantages of using mediation
Common perceptions and mis-perceptions of EEO counseling and mediation
Considerations when using mediation
Using mediation during the administrative grievance procedure
