Slide 15 of 28
Notes:
Personalization exists in varying degrees.
Customers are definite only speed
Dollar savings in the range of 10 to 15 %
Industry measures:
Customer Satisfaction
Velocity (speed) - Shorten all cycle times
Accuracy of Information
Percentage of exception handling
Time to the market (new product/modifications) - How long to promulgate
Inventory Reduction
Part of a realization of an i-ecosystem!
Cant achieve these alone