Slide 12 of 28
Notes:
Capture: Citizens, employees, and businesses submit data forms and sometimes fees
Store: Data are processed and stored into agency information systems
Update: Data are regularly refreshed from trusted sources
Query: Ad Hoc Queries and Standard Reports are produced for decision makers and program administrators
Distribute: Information is distributed internally and externally (e.g. website, press briefings)
Analyze: Management and Policy Analysts evaluate information to identify potential actions that address emerging needs, fulfil customer service request, and provide regulatory authorizations or cost-effectiveness improvements
Act: Government employees make decisions that respond to service requests or other government customer needs
Learn: Do the decisions provide the quality of service expected by customers?