DISN CUSTOMER SERVICE DIVISION

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The DISN Customer Service Division is dedicated to providing exceptional customer service. They serve the DISN community of interest by establishing and sustaining an effective global customer service organization.

MISSION

  • To infuse a customer-centric approach into all DISN services and to advance DISA core values of exceptional customer service.

FUNCTIONS

  • Operate a 24/7 call center for DISN services
  • Developing global provisioning policy and procedures
  • Supporting systems development and sustainment
  • Ensure end-to-end service delivery
  • Evaluate and reporting provisioning capabilities
  • Manage the resolution of customer and provisioning issues
  • Serving as customer advocate for escalations
  • Collect and evaluate metrics and customer feedback

BRANCHES

The DISN Customer Service Division is part of the Defense Information Systems Agency Network Services (NS) directorate. The division is organized into four key branches.

DISN Customer Call Center (DCCC)
(800) 554-DISN (3476)
(614) 692-4790
DSN (312) 850-4790
DCCC@csd.disa.mil

Policy and Procedures Branch
(703) 882-1996
DSN (312) 381-1996

DISN Customer Support Branch
(703) 882-0029
DSN (312) 381-0029
GS273CustomerSupport@disa.mil
DISN_Customer_Advocate@disa.mil

NCR Provisioning Center
(703) 882-0022
DSN (312) 381-0022

Provisioning Centers around the globe work together with the DISN Customer Service Division in support of their respective areas of responsibility. Click on Contact Us to access the Provisioning Centers contact information.

OFFICE LINKS

GLOBAL SUPPORT

RELATED LINKS