Achieving Customer Excellence (ACE) Questionnaire
Quality of Service Survey
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NITAAC contract(s) you use/support:
Other
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Describe your Customer role:
Contracting Officer or representative
Program/Project Manager
Administrative
Vendor
Yes
No
I worked with a NITAAC representative
Representative was available/promptly returned my call
Representative adequately answered my questions
Representative was knowledgeable
I reviewed/used on-line information from the NITAAC web site
Information provided was adequate for my needs
Information was relatively easy to find
I purchased/sold products or services using NITAAC
Contract use was relatively easy
Products were delivered in a timely manner
Invoice methods are adequate
Fee is commensurate with services
Comments: We want to hear from you!
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Q
uality
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P
artnership
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I
nnovation
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Success