The Consumer Action Website is maintained and updated by the Federal Citizen Information Center. The information below should help you navigate through the site.

Consumer Topics: This list of consumer topics allows you to access tips for purchasing specific goods and services, like cars, home improvement, insurance, and more. It also includes handy information about spam, identity theft, credit, travel, utilities and more.

How to File a Complaint: This is a great place to start if you have a problem with a recent purchase. This section includes a sample complaint letter as well as helpful information about legal issues and dispute resolution.

Where to File a Complaint: This section lists addresses, phone numbers and websites that can be helpful when filing a consumer complaint, including contact information for corporate consumer affairs offices, BBBs, state and local government offices, Federal agencies and more.

Specific Audiences: Look here to find the most useful consumer resources for special audiences, such as military personnel, teachers, and persons with disabilities.

Order Publications: Use this tab to order the Consumer Action Handbook, the Guía del Consumidor, and many other free and low-cost publications from the federal government.

Want More Help: If you still haven't found what you need, try these links for more great resources from the federal government and others.

Consumer News: This side box includes links to timely consumer news pieces, such as recall announcements, scam and fraud alerts and more. Each consumer topic area has its own Consumer News box. Check back often to see new additions.

Feature Links: This side box contains helpful links for each of the consumer topic areas. For example, the Feature Links box in the Cars section includes a link to the Automobile Safety Hotline.

FAQs: Look here for the most Frequently Asked Questions about this website.

Order the Handbook: Click here to order copies of the printed Handbook.

View the Handbook: Click here to view the Handbook in .pdf format.

Sample Cover Letter & E-mail: Look here for a guide when writing a complaint letter or e-mail.

Espanol: Please visit our Spanish-language site too.

If you are interested in linking to our site, please visit our link page.