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This certificate is offered through
daytime and
evening programs.
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to troubleshoot desktop environments running on the Microsoft Windows operating system successfully. MCDST candidates are required to pass two core exams. MCDST designation provides industry recognition of your knowledge and proficiency with Microsoft products and technologies.
The MCDST certification covers the skills of help-desk technicians, customer-support representatives, technical support specialists and technical support representatives. Two courses are required to complete the certificate process:
Supporting Users Running the Microsoft Windows XP Operating System
The first three days provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems users will face while running Microsoft Windows XP Professional in an Active Directory network environment or Windows XP Home edition in a workgroup environment. The course is designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
Supporting Users Running Applications on a Microsoft Windows XP Operating System
In this two-day course you acquire the knowledge and skills necessary to troubleshoot basic end-user problems related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.
What You Will Learn
- Installation and configuration procedures for the Windows XP system
- Upgrading issues from previous versions of Windows
- System start-up and log-on problems
- Security settings and local security policies for a system
- Problems associated with the TCP/IP protocol
- Device and driver problem areas
- Issues relating to user systems utilizing Remote Desktop and Remote Assistance
- How to troubleshoot application installation problems
- Application compatibility settings
- File system access and file permission problems on mulit-boot computers
- Issues related to the usability of applications
- Application security issues
- Issues relating to the customization of the operating system
Course Objectives
Upon completion of this course, you will be able to:
- Perform and troubleshoot both an attended installation of the Windows XP operating system and a post-installation configuration of that system
- Monitor and analyze system performance
- Troubleshoot connecting to local and network print devices
- Configure and troubleshoot hardware devices and drivers, storage devices, display devices, local user and group accounts and Internet Connection Firewall (ICF) settings
- Configure support for multiple languages or multiple locations
- Troubleshoot network protocols
- Monitor, manage and troubleshoot access to files and folders
- Troubleshoot application installation problems
- Configure and troubleshoot e-mail account configurations
- Manage Microsoft Outlook data, including configuring, importing and exporting data and fixing corrupted data
- Configure, troubleshoot and resolve issues concerning Internet Explorer and Outlook Express
- Identify and troubleshoot problems related to security permissions and application security settings
- Configure and troubleshoot connectivity for applications
Who Should Attend
This certification course is intended for individuals in the support/help-desk environments who wish to obtain industry recognition of proficiencies.
Register for the Daytime Certificate Class
Register for the Evening Certificate Class
You may apply for the certificate program online. For more information on certificate courses offered, please contact the certificate counselor at (202) 314-3320 or
certificates@grad.usda.gov.
View more about the daytime program (TCOM8980T) and the
evening program (COMP8000T) and register today.
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