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Accrediting Council for Independent Colleges and Schools (ACICS)
750 First St., NE, Suite 980
Washington, DC 20002
202-336-6780
Fax: 202-842-2593
E-mail: info@acics.org
www.acics.org
ACICS is an association of accredited career schools training in business and business-related subjects.
 American Financial Services Association (AFSA) Education
Foundation
919 Eighteenth St., NW
Washington, DC 20006
202-296-5544
Fax: 202-223-0321
E-mail: info@afsaef.org
www.afsaef.org
The AFSA Education Foundation develops personal money management educational materials to help the
public understand the credit process, seek help if credit problems occur, and realize the benefits of responsible
money management.
Alliance of Automobile Manufacturers
1401 Eye St., NW, Suite 900
Washington, DC 20005
202-326-5500
Fax: 202-326-5598
www.autoalliance.org
The Alliance represents the common interests of its members on a broad range of public policy issues.
American Apparel & Footware Association
1601 North Kent St., Suite 1200
Arlington, VA 22209
703-524-1864
Toll free: 1-800-520-2262
Fax: 703-522-6741
www.apparelandfootwear.org
Membership: manufacturers of clothing.
American Arbitration Association
335 Madison Ave., 10th FL
New York, NY 10017
Toll free: 1-800-778-7879
www.adr.org
This association is a not-for-profit public service organization committed to the resolution of disputes through
arbitration, mediation, concilation and other voluntary procedures.
American Association of Homes and Services for the
Aging
2519 Connecticut Ave., N.W.
Washington, DC 20008-1520
202-783-2242
Fax: 202-783-2255
E-mail: info@aahsa.org
www.aahsa.org
AAHSA is committed to advancing the vision of healthy, affordable, ethical aging services for America. The
association represents 5,600
mission-driven, not-for-profit nursing homes, continuing care retirement
communities, assisted living and senior housing facilities, and community service organizations.
American Bankers Association
1120 Connecticut Ave., NW
Washington, DC 20036
202-663-5000
Toll free: 1-800-BANKERS
Fax: 202-663-7578
www.aba.com
The American Bankers Association is the largest banking trade association in the country. It will provide
consumer education materials on request.
American Bar Association
740 15th St., NW,Washington DC, 20005
321 N. Clark Street
Chicago, IL 60610
312-988-5000
202-662-1680
Fax: 312-988-5177
E-mail: askaba@abanet.org
www.abanet.org
The Bar Association publishes a directory of state and local alternative dispute resolution programs and
provides consumer information on request.
ACA International
PO Box 390106
Minneapolis, MN 55439
952-926-6547
Fax: 952-926-1624
www.acainternational.org
ACA International is the leading trade association for credit and collection companies.
American Council of Life Insurers
101 Constitution Ave., Suite 700
Washington, DC 20001-2133
202-624-2000
Toll free: 1-800-942-4242 (Consumer Helpline)
Fax: 202-624-2319
www.acli.com
Trade association of over 500 insurance companies that provide life insurance, pensions and annuities, long-
term care, and disability income insurance.
American Fence Associaiton
800 Roosevelt Rd., Bldg C-312
Glen Ellyn, IL 60137
630-942-6598
Toll free: 1-800-822-4342
Fax: 630-790-3095
www.americanfenceassociation.com
Membership: fence contractors, retailers, wholesalers, suppliers and manufacturers.
American Health Care Association
1201 L St., NW
Washington, DC 20005
202-842-4444
Toll free: 1-800-321-0343 (Bookstore Only)
Fax: 202-842-3860
www.ahca.org
Membership: state associations of long-term health care facilities and health related businesses.
American Institute of Certified Public Accountants
Professional Ethics Division
Harborside Financial Center
201 Plaza III
Jersey City, NJ 07311-3881
201-938-3000
Toll free: 1-888-777-7077 (Ethics Hotline)
Fax: 201-938-3329
E-mail: ethics@aicpa.org
www.aicpa.org
Membership: State-certified accountants
American Moving and Storage Association (AMSA)
1611 Duke St.
Alexandria, VA 22314
703-683-7410
Fax: 703-683-7527
E-mail: info@moving.org
www.moving.org
The professional moving industry’s national trade association offers a wealth of information on its consumer
website, including a new Mover Referral Service. It also sponsors an arbitration service (dispute settlement
program) helping consumers resolve loss and damage claims on interstate moves.
American Orthotic and Prosthetic Association
330 John Carlyle St., Suite 200
Alexandria, VA 22314
571-431-0876 ext. 233
Fax: 571-431-0899
E-mail: info@aopanet.org
www.aopanet.org
The American Orthotic and Prosthetic Association is a national trade association committed to providing high
quality, unprecendented business services and products to O&P professionals. Membership: companies,
suppliers, and affiliates who design, fabricate, fit and supervise the use of orthoses (orthopedic braces) and
prostheses (artificial limbs).
American Society of Travel Agents, Inc.
Consumer Affairs
1101 King St., Suite 200
Alexandria, VA 22314
703-739-2782
Fax: 703-684-8319
www.astanet.com
Membership: travel agents.
America's Community Bankers (ACB)
900 19th St., NW, Suite 400
Washington, DC 20006
202-857-3100
Fax: 202-296-8716
www.acbankers.org
ACB is the national trade association for 2,000 savings and community financial institutions and related business
firms. Information developed ACB members on consumer financial services, housing, finance, and community
development is available free of charge.
Better Hearing Institute (BHI)
515 King St., Suite 420
Alexandria, VA 22314
703-684-3391
Toll free: 1-800-EAR-WELL
Fax: 703-684-6048
E-mail: mail@betterhearing.org
www.betterhearing.org
A nonprofit educational organization, BHI informs persons with impaired hearing and the general public about
hearing loss and available help through medicine, surgery, amplification, and other rehabilitation.
Blue Cross and Blue Shield Association
Consumer Affairs
1310 G St., NW
Washington, DC 20005
202-626-4780
Fax: 202-626-4833
www.bluecares.com
Membership: local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica.
BoatU.S. (Boat Owners Association of The U.S.)
880 South Pickett St.
Alexandria, VA 22304-0730
703-823-9550
703-461-2856
Fax: 703-461-4674
E-mail: consumerprotection@boatus.com
www.boatus.com
The Consumer Protection Bureau at BoatU.S. mediates disputes between boat owners and the marine industry.
We maintain the only database of consumer complaints involving boats, marine engines and boat-related
businesses. BoatU.S. also works closely with the U.S. Coast Guard to monitor safety defect problems.
Career College Association (CCA)
10 G St., NE, Suite 750
Washington, DC 20002
202-336-6700
Fax: 202-336-6828
E-mail: cca@career.org
www.career.org
Membership: career-specific post secondary education institutions.
The Carpet and Rug Institute
310 Holiday Ave.
PO Box 2048
Dalton, GA 30720
706-278-3176
Toll free: 1-800-882-8846
Fax: 706-278-8835
E-mail: communications@carpet-rug.com
www.carpet-rug.com
Membership: manufacturers of carpets, rugs, and bath mats; suppliers of raw materials and services to the
industry.
Children's Advertising Review Unit
Council of Better Business Bureaus, Inc.
70 West 36th Street, 13th Floor
New York, NY 10018
866-334-6272 ext.111
E-mail: caru@caru.bbb.org
www.caru.org
CARU handles consumer complaints about truth and accuracy of advertising directed to children under 12 years
of age.
Consumer Electronics Association (CEA)
2500 Wilson Blvd.
Arlington, VA 22201-3834
703-907-7600
Toll free: 1-866-858-1555
Fax: 703-907-7675
E-mail: cea@ce.org
www.ce.org
CEA is the preeminent trade association representing more than 2,000 corporate members involved in the
design, development, manufacturing, distribution and integration of audio, video, mobile electronics, wireless and
landline communications, information technology, home networking, multimedia and accessory products.
Credit Union National Association (CUNA)
5710 Mineral Point Rd.
Madison, WI 53701
608-231-4308
Toll free: 1-800-356-9655
Fax: 608-232-8240
E-mail: ethayer@cuna.com
www.cuna.org
CUNA serves more than 90% of credit unions through credit union leagues in all 50 states and the District of
Columbia. Credit unions are cooperative non-profit financial institutions owned and controlled by members.
Direct Marketing Association DMA)
Department of Corporate Responsibility
1615 L St., NW, Ste. 1100
Washington, DC 20036-5624
202-955-5030
Fax: 202-955-0085
E-mail: consumer@the-dma.org
www.DMAchoice.org
DMA is the largest trade association for businesses involved in direct marketing. Its members include companies
that market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazines,
newspaper and TV ads, and the Internet.
Mail Preference Service (MPS):
For removal from most national advertising mailing lists, register online ($1 fee) at www.the-dma.org (click
“remove my name from mailing lists” button at upper right), or send your name and home address, along with a
check or money order for $1, payable to IMS, to Mail Preference Service, PO Box 643, Carmel, NY 10512-0643.
To reduce unsolicited commercial emails, register for free at www.the-dma.org (click “information for consumers”
button at upper right).
Deceased Do Not Contact List:
Relatives, friends, and caretakers can remove the names and contact information of individuals who are
deceased. Register online ($1 fee) at www.the-dma.org (click “remove my name from mailing lists” button at
upper right).
Do Not Contact Service for Caretakers:
If you care for someone who is elderly, sick, or disabled, you may register them to receive less commercial mail
($1 fee) at www.the-dma.org (click “remove my name from mailing lists” button at upper right). Or send those
individuals' names and other contact information, along with a check or money order for $1, payable to IMS, to
DMA’s Do Not Contact Service for Caretakers, PO Box 10512, Carmel, NY 10512.
In addition to name-removal services, DMA offers consumer education alerts on shopping safely and securely
online, reviewing sweepstakes offers, and a number of other topics.
Direct Selling Association (DSA)
1667 K Street, NW
Suite 1100
Washington, DC 20006
202-452-8866
Fax: 202-452-9010
E-mail: info@dsa.org
www.dsa.org
Membership: companies that manufacture and distribute consumer products person-to-person and through
home-party plans using independent salespeople. All members comply with the DSA Code of Ethics.
Distance Education and Training Council
1601 18th St., NW
Washington, DC 20009
202-234-5100
Fax: 202-332-1386
E-mail: rob@detc.org
www.detc.org
Membership: Home study (correspondence) schools.
Financial Planning Association
Offices in Denver, and Washington
4100 E. Mississippi Ave., Suite 400
Denver, CO 80246-3053
Toll free: 1-800-647-6340
Fax: 303-759-0749
E-mail: fpa@fpanet.org
www.FPAforFinancialPlanning.org
FPA members demonstrate and support a professional commitment to education and a client-centered financial
planning process.
Food Marketing Institute (FMI)
655 15th St. N.W., Suite 700
Washington, DC 20005
202-452-8444
Fax: 202-429-4519
www.fmi.org
FMI conducts programs in research, education, industry relations and public affairs on behalf of grocery retailers
and wholesalers.
Hearing Industries Association
515 King St., Suite 420
Alexandria, VA 22314
703-684-5744
Fax: 703-684-6048
E-mail: hipaa@hearing.org.
www.hearing.org
Membership: companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and
related products and services.
HOPE NOW Alliance
1001 Pennsylvania Ave, NW, 7th Floor
Washington, DC 20004
Toll free: 1-888-995-4673
www.hopenow.com
HOPE NOW is an alliance between counselors, servicers, investors, and other mortgage market participants.
This alliance will maximize outreach efforts to homeowners in distress to help them stay in their homes.
Household Goods Forwarders Association of America, Inc.
5904 Richmond Highway
Suite 404
Alexandria, VA 22303
703-317-9950
Fax: 703-317-9960
E-mail: info@hhgfaa.org
www.hhgfaa.org
The Household Goods Forwarders Association of America, Inc. represents movers and forwarders who handle
commercial, government and military shipments of household goods.
Insurance Information Institute
Consumer Affairs
110 William St., 24th Floor
New York, NY 10038
212-346-5500
Toll free: 1-800-331-9146
E-mail: jeannes@iii.org
www.iii.org
The National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life
insurance questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time. Spanish-
speaking operators also available.
International Cemetery and Funeral Association
Cemetery Consumer Service Council
PO Box 2028
Reston, VA 20195-0028
703-391-8407
Toll free: 1-800-645-7700
Fax: 703-391-8416
www.icfa.org/ccsc.htm
The Cemetery Consumer Service Council is an industry-sponsored dispute resolution program. Consumer
information is available.
Monument Builders of North America
401 North Michigan Ave, Suite 2200
Chicago, IL 60611-4267
Toll free: 1-800-233-4472
Fax: 312-673-6732
E-mail: info@monumentbuilders.org
www.monumentbuilders.org
Membership: cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and
suppliers. Brochures available on request.
Mortgage Bankers Association of America
Consumer Affairs
1919 Penn. Ave., N.W
Washington, DC 20006
202-557-2700
www.mbaa.org
Membership: mortgage banking firms, commercial banks, life insurance companies, title companies, and savings
and loan associations.
National Advertising Review Council
National Advertising Division
70 West 36th Street - 13th Floor
New York, NY 10018
Toll free: 1-866-334-NARC (6272)
Fax: 212-705-0136
E-mail: lbean@narc.bbb.org
www.narcpartners.org
www.nadreview.org
National Association of Home Builders
Member Service Center
1201 15th St., NW
Washington, DC 20005
202-266-8200
Toll free: 1-800-368-5242 (Outside metro DC)
E-mail: info@nahb.com
www.nahb.com
Membership: home and commercial builders.
National Association of Insurance Commissioners (NAIC)
Government Relations
444 North Capitol St., NW Suite 701
Washington, DC 20001
202-624-7790
Fax: 202-624-8579
www.naic.org and
www.insureUonline.org
NAIC is the organization of insurance regulators from the 50 states, the District of Columbia and the four U.S.
territories. One of its primary functions is consumer protection. It produces a number of guides which are
distributed to insurance departments and directly to consumers upon request.
National Association of Personnel Services (NAPS)
PO Box 2128
The Village At Banner Elk, Suite 108
Banner Elk, NC 28604
828-898-4929
Fax: 828-898-8098
Membership: Private employment agencies.
National Association of Professional Insurance Agents
400 North Washington St.
Alexandria, VA 22314
703-836-9340
E-mail: piainfo@pianet.org
www.PIANET.com
This association provides consumers practical advice on personal insurance buying through its national
outreach program.
National Association of Realtors
430 North Michigan Ave
Chicago, IL 60611-4087
312-329-8200
Toll free: 1-800-874-6500
www.realtor.com
NAR's website offers property ads, home buying and selling tips, real estate news, information about using a
realtor and more.
National Association of Securities Dealers (NASD)
Office of Dispute Resolution
1 Liberty Plaza
165 Broadway, 27th Floor
New York, NY 10006
212-858-4400
Toll free: 1-800-289-9999 (BrokerCheck Hotline)
Fax: 301-527-4873
E-mail: ciletters@nasd.com
www.nasdadr.com
NASD offers third-party dispute resolution forum for disputes between investors and securities firms.
National Food Processors Association
1350 I. St. N.W., Suite 300
Washington, DC 20005
202-639-5900
Toll free: 1-800-355-0983
Fax: 202-639-5932
E-mail: nfpa@nfpa-food.org
www.nfpa-food.org
Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and
canned, frozen, dehydrated, pickled and other preserved food items.
National Foundation for Credit Counseling (NFCC)
801 Roeder Rd., Suite 900
Silver Spring, MD 20910
Toll free: 1-800-388-2227
Fax: 301-589-8256
www.nfcc.org
NFCC is the nation’s oldest and largest network of non-profit credit counseling agencies. Many of our agencies
are known locally as Consumer Credit Counseling Service. The mission of all NFCC agencies is to set the
national standard for quality credit counseling, debt reduction services and education for financial wellness.
National Funeral Directors Association (NFDA)
13625 Bishop's Drive
Brookfield, WI 53005-6607
262-789-1880
Toll free: 1-800-228-6332
E-mail: nfda@nfda.org
www.nfda.org
NFDA offers a third party dispute resolution program for complaints regarding funeral homes.
National Futures Association (NFA)
200 West Madison Street - Suite 1600
Chicago, IL 60606-3447
312-781-1300
Toll free: 1-800-621-3570
Fax: 312-781-1467
E-mail: information@nfa.futures.org
www.nfa.futures.org
National Futures Association is the industrywide self-regulatory organization for the U.S. futures industry. NFA's
mission is to provide innovative and efficient regulatory programs and services that safeguard the integrity of the
derivatives markets. Consumers should contact NFA regarding any firm or individual who solicits them for
investments in futures, options on futures and foreign currency.
National Turkey Federation
1225 New York Ave., Suite 400
Washington, DC 20005
202-898-0100
Fax: 202-898-0203
E-mail: info@turkeyfed.org
www.eatturkey.com
The National Turkey Federation is the national advocate for all segments of the turkey industry.
North American Consumer Protection Investigators
Attn: Paul Meyers
States Attorney's Office, 16th Judicial Circuit
530 Whitehead Street, Ste 201
Key West, FL 33040
305-295-3958
Fax: 305-295-3974
E-mail: pmeyers@keyssao.org
NACPI provides training and support for consumer protection investigators in government agencies at all levels.
NACPI does not investigate individual consumer complaints, but helps investigators share information of mutual
concern.
North American Securities Administrators Association, Inc.
750 First St, NE, Suite 1140
Washington, DC 20002
202-737-0900
Fax: 202-783-3571
E-mail: info@nasaa.org
www.nasaa.org
NASAA is an international organization devoted to investor protection. NASAA is the voice of the 50 state
securities agencies responsible for the grass-roots investor protection, investor education and efficient capital
formation.
Photo Marketing Association Internatonal
3000 Picture Place
Jackson, MI 49201
517-788-8100
Fax: 517-788-8371
www.pmai.org
Membership: retailers of photo equipment, film and supplies; firms that develop and print film.
The Soap and Detergent Association
1500 K St., NW, Suite 300
Washington, DC 20005
202-347-2900
Fax: 202-347-4110
www.cleaning101.com
The Soap and Detergent Association is the premier nonprofit trade association dedicated to educating the public
about the relationship between good hygiene practices and good health. SDA offers free/low cost practical
information on hand hygiene, laundry, dish and surface care, food safety, poison prevention and cleaning to
control allergies and asthma.
Tire Industry Association
1532 Pointer Ridge Place, Suite G
Bowie, MD 20716-1883
301-430-7280
Toll free: 1-800-876-8372
Fax: 301-430-7283
E-mail: info@tireindustry.org
www.tireindustry.org
Membership: independent tire dealers and retreaders.
Toy Industry Association Inc.
1115 Broadway, Suite 400
New York, NY 10010
212-675-1141
Fax: 212-633-1429
www.toy-tia.org
Membership: North American toy manufacturers.
United States Tour Operators Association (USTOA)
275 Madison Ave., Suite 2014
New York, NY 10016
212-599-6599
Fax: 212-599-6744
E-mail: information@ustoa.com
www.ustoa.com
Membership: wholesale tour operators, common carriers, suppliers, and providers of travel services.
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