Trading Cases

Managers Sharing Good Practices and Models in the Federal Workplace

Contents

Human Capital
Strategic Planning
Managing for Results
Developing and Managing Teams
Performance Management
Managing Technology
Customer Satisfaction
Organizational Transformation
Program Assessment
Communicating with Employees
Communicating with the Public
Cross-agency Practices and Collaboration
Risk Management (Crisis Management) and Communications
Volunteering or Community Involvement

Human Capital

Best Practices Methodology

New Employee Guide: Good Practice from Berkeley Lab

GAO: A Model of Strategic Human Capital Management (471kb)

FirstGov.gov: Employment Policies and Resources

OPM’s Human Resource Flexibilities

National Defense University: Developing Leaders—Strategic Leadership and Decision Making (a Curriculum)

NASA: Performance Management: Maintaining a Culture of Trust

OPM: Federal Employment of People with Disabilities (How to Recruit, Hire, and Retain)

Human Resources Management Accountability

Executive Coaching Guide by the Federal Consulting Group

Acceptable and Unacceptable Behavior in the Workplace Sample Standard from NASA

OPM: Resolving Poor Performance

Manager’s Guide to Competitive Sourcing (176kb)

Manager’s Guide to Competitive Sourcing from Federal Acquisition Council (176kb)

^ Back to Top

Strategic Planning

GAO’s Model Strategic Plan, 2004-2009 (3.5mb)

USAID Strategic Plan Check List (66kb)

^ Back to Top

Developing and Managing Teams

Developing a Productive Team

Federal Aviation Administration: Team Performance

^ Back to Top

Managing for Results

Resources for the President’s Management Agenda

FirstGov.gov: Managers’ Tool Kit

Managing for Results: Enhancing Agency Use of Performance Information for Managerial Decision Making (2.61mb)

Achieving Success Through Results-Based ManagementOPM’s Interview with Maurice McTigue

Transportation Security Administration: Actions and Plans to Build a Results-Oriented Culture (561kb)

Managing for Results Primer: HHS Administration for Children and Families

GAO: Federal Managers’ Views on Management Issues (1.2mb)

^ Back to Top

Performance Management

OPM: Performance Management

Office of Management and Budget: Common Performance Measures

Managing for Performance: OPM’s Interview with Chris Mihn at GAO (Dated 1996, but many concepts have stood the test of time.)

Annual Performance Plan: Sample Plan from the Administration for Children and Families

^ Back to Top

Managing Technology

FirstGov.gov: Electronic Government and Information Technology

The Federal Web Content Managers Toolkit

Recommended Policies and Guidelines for Federal Public Web Sites

Designing Usable, Useful, and Accessible Web sites

Natural Resources Conservation Service: Performance Results System

^ Back to Top

Customer Satisfaction

American Customer Satisfaction Survey

Federal Consulting Group’s American Customer Satisfaction Survey User Group

Natural Resources Conservation Service: American Customer Satisfaction Survey Sample

Measuring Customer Satisfaction and Usability on the Web

^ Back to Top

Organizational Transformation

Highlights of a GAO Forum: Mergers and Transformation: Lessons Learned for a Department of Homeland Security and Other Federal Agencies

Results –Oriented Cultures: Implementation Steps to Assisted Mergers and Organizational Transformation (401kb)

^ Back to Top

Program Assessments (PART)

Office of Management and Budget: Program Assessment Rating Tool (PART)

Budget of the United States Government: Program Assessment Rating Tool Fiscal Year 2005

Note: The Program Assessment Rating Tool (PART) won a 2005 Innovations in American Government Award.

^ Back to Top

Communicating with Employees

USDA’s Employee Recognition Practices

Ways to Communicate with Employees (Example: Energy Star)

^ Back to Top

Communicating with the Public

Communicators Guide by the Federal Communicators Network

^ Back to Top

Cross-Agency Practices and Initiatives

Cross-Agency Collaboration

GAO Protocols in Working with Agencies (2mb)

The Challenge of Developing Cross-Agency Measures A Case Study of the Office of National Drug Control Policy IBM Center for the Business of Government Report (785kb)

^ Back to Top

Risk Management and Communications

Emergency Preparedness and Response from CDC

OPM: A Manager’s Handbook: Handling Traumatic Events

Health Risk Management and Communication from the Air Force

Helping the Media Help You During a Public Crisis

^ Back to Top

Volunteering or Community Involvement

USA Freedom Corps Volunteer Opportunities

^ Back to Top

The Trading Cases Web page is sponsored by the Federal Consulting Group.

We Want Your "Good Practices" Links

Are you interested in trading cases? Do you have dot-gov or dot-mil links with good management practices, how-to reports, or samples of model practices that other federal agencies could use? Please send to fcg@bpd.treas.gov.