link: skip horizontal navigationLink: Home Link: Sitemap Link: Contact Us Link: FAQ Link: Partners Link: ACSI Results Link: Subscribe
This banner has the logo of the Federal Consulting Group, Department of the U.S. Treasury, on the left, followed by the phrase Experience meeting government’s challenges and three services: Consulting, Coaching, and Measuring Performance & Satisfaction. On the right are photos of people at work.
link: skip vertical navigation Advanced Search  Help
   
What We Do
Link: Consulting
Link: Coaching
Link: Measuring Performance & Satisfaction
Link: Doing Business With FCG
Who We Are
Link: FCG Team
Link: FCG Partners
Link: FAQ
Link: Employment
Link: Contact Us
Our Results
Link: ACSI Results
Link: What Our Customers Say
Link: Past Performance
Link: Web Analytics
Link: Email Subscription Management
Resources
Link: Communities of Practice
Link: Book Reviews
Link: Good Practices
Link: Fact Sheets
Link: Presentations & Papers
News
Link: News Releases
Link: News and Events
Link: The Federal Consulting Group - U.S. Department of the Treasury

Past Performance

Our Performance for Fiscal Year 2005

Services Our Customers Needed in Fiscal Year 2005

If your agency was typical of our customers in Fiscal Year 2005, you had two overarching initiatives: building an electronic government and implementing succession planning. To assist agencies we provided:

  • » Career development and leadership training for senior executives and high-performing GS 14s and 15s to prepare agencies for the possible exodus of up to half its workforce in the next 5 years
  • » Additional online customer satisfaction surveys and web analytical tools as agencies moved more and more transactions and information to the Web

Resources

Doing Business with the Federal Consulting Group

2005 Third Quarter E-Government ACSI Scores (278kb) PDF

President's Management Agenda

Results.gov

GovLeaders.org

U.S. Office of Management and Budget

U.S. Office of Personnel Management: A Handbook for Measuring Employee Performance

U.S. Office of Personnel Management: Workforce and Succession Planning (1.67mb) PDF

Satisfying Our Customers

FCG received extremely high scores on the American Customer Satisfaction Index (ACSI) conducted in August and September 2006--a score of 90 each on services and price and scores almost as high in proposals, primary contact, and reporting. The overall customer satisfaction score was 81. These scores are far above the average 71-72 scores in the private sector and government.

799 9th St, NW, Washington, DC 20239
phone: (202) 504-3626, fax: (202) 504-3628, email: fcg@bpd.treas.gov 		Link: Get Acrobat Reader
Privacy Accessibility
Archives Media Inquiries