Dept. of Agriculture and PBGC Awarded FCG's Second Annual Customer Satisfaction Achievement Award

Treasury's Federal Consulting Group presented the Second Annual Customer Satisfaction Achievement Award to the Department of Agriculture for extensive use of customer surveys and the American Customer Satisfaction Index™ to assess and consistently improve citizen satisfaction with many diverse programs and websites and to the Pension Benefit Guaranty Corporation for for continuous use of the American Customer Satisfaction Index™ in Strategic Planning and as a performance measure to assess and improve programs, services, and website content.

From left to right
John Hession, Assistant Director, Economic Research Service, US Dept of Agriculture; Linda Eckrich, Web Manager, Food Safety and Inspection Service, US Dept of Agriculture; Gary Mast, Deputy Under-Secretary for Natural Resources and Environment, US Dept of Agriculture; Maggie Rhodes, Management Analyst, Natural Resources Conservation Service, US Dept of Agriculture

From left to right
Anne Kelly, Director, Federal Consulting Group, US Dept of the Treasury; Gary Mast, Deputy Under-Secretary for Natural Resources and Environment, US Dept of Agriculture; Dustin Brown, Deputy Assistant Director for Performance and Personnel Management, Office of Management and Budget; Ron Oberbillig, Chief Operating Officer, Federal Consulting Group, US Dept of the Treasury

 

From left to right
Mattie Jones, Management & Program Analyst, Strategic Planning & Evaluation Department, Pension Benefit Guaranty Corporation; Wilmer Graham, Director, Strategic Planning & Evaluation Department, Pension Benefit Guaranty Corporation; Ron Oberbillig, Chief Operating Officer, Federal Consulting Group, US Dept of the Treasury; Dustin Brown, Deputy Assistant Director for Performance and Personnel Management, Office of Management and Budget; Anne Kelly, Director, Federal Consulting Group, US Dept of the Treasury

(Photographs by Chris Taylor, U.S. Department of the Treasury, 12/20/07)

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» Results of the Q4 ACSI E-Gov Index

» Customer Satisfaction with U.S. Federal Government Results of the ACSI 2007

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