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State, County and City Government
Consumer Protection Offices
City, county and state consumer offices
offer a variety of important services. They might mediate complaints, conduct
investigations, prosecute offenders of consumer laws, license and regulate
professional service providers, provide educational materials and advocate for
consumer rights. To save time, call before sending a written complaint. Ask if
the office handles the type of complaint you have and if complaint forms are
provided.
State Banking Authorities
The officials listed in this section regulate and supervise state-chartered banks.
Many of them handle or refer problems and complaints about other types of
financial institutions as well. Some also answer general questions about banking
and consumer credit. If you are dealing with a federally chartered bank, check
Federal Agencies.
State Insurance Regulators
Each state has its own laws and regulations
for each type of insurance. The officials listed in this section enforce these laws. Many
of these offices can also provide you with information to help you make informed
insurance buying decisions.
State Securities Administrators
Each state has its own laws and
regulations for securities brokers and securities–including stocks, mutual
funds, commodities, real estate, etc. The officials and agencies listed in this section
enforce these laws and regulations. Many of these offices can also provide
information to help you make informed investment decisions.
State Utility Commissions
State Utility Commissions regulate
services and rates for gas, electricity and telephones within your state. In
some states, the utility commissions regulate other services such as water,
transportation, and the moving of household goods. Many utility commissions
handle consumer complaints. Sometimes, if a number of complaints are received
about the same utility matter, they will conduct investigations.
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