Consumer affairs
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Ticket price increase is lowest for five years but more annual season ticket holders will see costs top £5,000
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Consumer advice: As a disabled, terminal cancer patient it’s vital that I can communicate with the hospital and the GP’s surgery; BT have offered a paltry £200 in compensation
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Much reviled in the past, some zippy innovations mean the e-card is not as awful as it once was
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Plus vishing scams cost consumers £24m and payday loan brokers are subject to emergency action as regulator steps in
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Penalty will be used to help vulnerable customers with advice and improvements but it is unclear how money will be paid out
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Penalty will be used to help vulnerable customers through energy efficiency advice and improvements
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Your problems with Anna Tims I paid £3,600 to a fraudster with a Lloyds account, but the bank won’t help
Comsumer advice: I’m sure I’m not the only person to be caught by this scam – can’t the bank do anything? -
When we got home we faced a £22 data charge
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Whether you are a small business owner, a driver or a homebuyer, here’s how the chancellor’s plans will affect you
Live coverage and reaction -
We all moved out eight months ago but now I’m being chased for £692
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The new family spending figures from the ONS are out. Check how in touch you are with what the average household spends in the UK
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ONS survey finds households in 2013 spend less on drink, cigarettes and going out, and more on housing costs
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If you want to stock up on handcrafted gifts as you sip glühwein, here are the best choices, both in the UK and further afield
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The woman highlighted the problem of nuisance calls but I think it’s a scam
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Bank customers lost £24m last year after being targeted by cold callers pretending to be police officers or bank staff
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Christmas bargain hunters logged 404,835 orders on Black Friday, at the start of the payday weekend
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Brits splash out average of £350 each on presents – but Romanians outdo them by spending a third of salary
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Still here: reflections on later life Cashiers at the bank must now stand all day. What if they have a tummy ache?
Michele Hanson: The charming young man at my local NatWest tells me he can take a break and sit down, but that’s not good enough
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Stores and websites offer huge discounts on the busiest online shopping day of the year. Here are some of the best deals and how to get them
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As Cyber Monday heralds the start of a month of present buying, we look at your rights and how you can avoid looking like a turkey this Christmas
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It started to sag within three weeks but we are being blamed
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More than 50% of £15.7bn advertiser spend will go on digital and online media in 2015 beating print, cinema, buses, billboards, TV and radio combined
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Millions of us love to buy everything from groceries to CDs on the internet. The downside? The cost of getting them to your door. But there are ways to save money
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After Black Friday, home shoppers are expected to spend £650m online on Cyber Monday – but they will still have to queue
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Millions of people live in homes that are not linked to the gas grid. So how can householders avoid paying through the nose for their fuel?
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He doesn’t need more gadgets or clothes. What quirky ideas have worked for other people?
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As MPs debate the issue of ‘revenge evictions’, what you can do to get things fixed?
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When HMV went into administration in 2013, it refused to honour its gift vouchers. Here are some smart ways to give the gift of choice
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Some bargain hunts turn into trolley warfare, with police accusing Tesco executives of inadequate planning
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Scuffles and website crashes as shoppers chase bargains on US-inspired sale day
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More and more British retailers are taking part in the US’s big sales event – and there are some serious bargains to be had
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Levels of campylobacter bacteria found in fresh retail chicken have been described as 'shocking' by food experts. Have the revelations put you off?
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Dean Burnett: Black Friday is upon us once again, but with this handy scientific guide, you might just survive the commercial onslaught
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Mayor urges financial technology sector to find solution to problem of growing number of online shopping delivery vans
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Retailers are now offering festive goods at the full price in August – when no one is going to buy them. So how genuine are their December discount deals?
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