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Environmental Health

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1. Who do I call about immunizations for school kids?

The Town of Flower Mound Environmental Health Services Division does not handle immunizations. Please contact the Denton County Health Department at (940) 349-2900, or visit their website.

2. Does the Town currently spray for mosquitoes?

The Town currently sprays for adult mosquitoes only when a positive mosquito sample from an area is tested and shown to be positive for the West Nile virus. If this occurs, the Town would then have a licensed mosquito contractor spray the immediate area, approximately 1/2 square mile, surrounding where the mosquitoes were found to be positive for the West Nile virus.
If the Town receives confirmation from the Denton County Health Department Epidemiologist that a cluster of persons (multiple unrelated within a specific radius) have been positively diagnosed with West Nile virus, the Town would then have a licensed mosquito contractor spray the immediate area, approximately 1/2 square mile, surrounding the cluster field. For ground spraying events, the Town currently follows the CDC recommended spraying guidelines. The CDC recommends ground spraying to occur for 3 consecutive nights within the designated spray area.
In the event of notification of a single human case of West Nile infection, the Town does not conduct spraying activities immediately. The Town increases trapping in the surrounding area. Normal procedures for testing and spraying are followed.

The Town does not spray routinely for nuisance mosquitoes. Spraying occurs only due to the identification of the presence of West Nile virus and is limited to the immediate 1/2 square mile area and is done so to aid in the reduction of mosquito borne infection in humans. Research has shown that spraying for adult mosquitoes is only about 2-3% effective, in that the spray must actually contact mosquitoes in order to kill them because there is no residual effect.

A much more effective means of controlling the mosquito population is to reduce the source and number of breeding areas. By eliminating areas of standing water and treating areas of standing water that cannot be eliminated with an effective, environmentally safe, mosquito larvicide, mosquito larvae can be reduced or eliminated. Only about 1% of mosquitoes are actually infected with the West Nile Virus, and only about 2% of the individuals that are bitten by an infected mosquito actually develop the symptoms of West Nile virus.

3. What can I do about mosquitoes?

The easiest and best thing anyone can do to help control and reduce the mosquito population is to take a moment to survey their own property to make sure that they are not creating areas of standing water, which is what mosquitoes require to lay eggs and reproduce. Check items such as flower pots, bird baths, ornamental pots or basins, and fountains to make sure that there is no standing water for mosquitoes to breed in. One often-forgotten problem area is the rain gutters on the home. Often they become clogged with leaves, especially after heavy rains or storms, and then they hold water which becomes a breeding ground for mosquitoes. If residents have ornamental fountains and other things designed to hold water, they can apply over-the-counter mosquito-control products that prevent mosquito larvae from growing in the water. These products are identical in composition to many of the products that the Town now uses to control mosquitoes and contain an environmentally friendly ingredient know as “BTI,” short for Bacillus thurengensis israelensis. These can be found at local hardware and home centers under trade names such as “Mosquito Dunks,” “Dunk Its,” etc. For more information on mosquitoes and mosquito control, please see our Mosquitos page .

4. Should I be concerned about West Nile Virus?

There are several steps you can take to avoid mosquito bites and reduce your chances of being exposed to West Nile Virus:

• If you must go outside during these periods, wear loose-fitting clothing with long sleeves and pants.
  
• Try to stay inside during peak periods of activity for mosquitoes, usually at dawn and dusk.
  
• Use a repellent that contains at least 10- 30% DEET. Most over-the-counter repellents now prominently list whether they contain DEET or not on their labels. Research has shown that formulations that contain DEET are the most effective at repelling mosquitos.
  
• Work on reducing any potential breeding sources of standing water on your own property.

Remember: The chance that any one person is going to become ill with West Nile Virus from a single mosquito bite remains low. It is estimated that only 1 percent of the mosquitos out there at any given time are actually carrying the virus and that only 1-2 % of the people that are bitten by an infected mosquito develop full-stage symptoms of the disease. Statistically, the risk of severe illness and death is highest for people over 50 years old, although people of all ages can become ill.

If you have any concerns about West Nile Virus or desire more information on this subject, please see the Mosquitos page , or go to the Texas Department of Health or the US Center for Disease Control .

5. What are the requirements for running a home-based daycare?

Although the Town of Flower Mound does not currently permit and/or inspect in-home child care facilities, there are restrictions regarding these types of in-home occupations. First of all, the facility must be permitted through the Texas Department of Protective and Regulatory Services as an in-home child care facility. For information on this, please see their website.

The Town of Flower Mound does limit the number of children that may be kept in an in-home child care facility to six children under the age of 12 years old, plus three additional after-school children, for a total of nine children. This number also includes any children of the homeowner. In addition, the homeowner may not put out any type of sign or advertising at the property identifying it as a child care facility.

6. Where can I get a list of daycares in the Town?

You can access the Texas Department of Protective and Regulatory Services and search any area of the state by address, facility name, county, etc.

7. What can be done about rats in my neighborhood?

Contact the Environmental Health Services Division at 972.874.6340, and an inspector will survey the area in question to see if there are any obvious conditions that may be conducive to rodent breeding and harborage (piles of trash, debris, tall grass, etc.). The Town cannot put out poisonous baits, poisons, traps, etc., due to the liability involved and the hazard that this would pose to children, pets, and other non-target animals. However, if any of the above conditions are observed, the inspector will issue a notice to the property owner to abate these conditions.

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Fire Department

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1. Can you make the lights turn green?

Yes, the Fire Department's apparatus have lights that emit a particular frequency of flashing light that activates a control on the traffic lights to cause them to change to green in the direction of travel. They are called Opticoms. You may see us occasionally driving around checking them by driving through intersections with only one flashing white light.

2. How do I dispose of my half-empty paint cans?

Dispose of half-empty paint cans by opening them and allowing them to dry solid. Then dispose of in regular trash pick-up. Another way is to take them to a local paint store that accepts discarded paint. Do not throw liquid paint in the regular trash pick-up.

3. What do I do with old oil or gasoline?

Old oil or gasoline may be discarded at a local Auto Parts Dealer or a local Oil Change Franchise. However, call first to make sure they are willing to accept your discarded products. Please, do not try to burn it.

4. Will the Fire Department refill my fire extinguisher?

The Fire Department does not refill fire extinguishers. We even have to send ours out to a vendor to have them refilled. An approved and licensed vendor can be found in the yellow pages.

5. How do I get a permit to burn?

A burn permit may be obtained by calling the Fire Department at 972.874.6270 and requesting one. However, certain requirements must be met before a permit can be issued. These requirements are published on the burn permit webpage.

6. Are camp fires legal and do I need a permit for one?

Camp fires are illegal. Open burning is illegal, except under permit (see the burn permit webpage) and within the regulations as prescribed. Special considerations for various outdoor events may be granted through the Fire Marshal's Office.

7. Why does a fire engine come when you call for an ambulance?

A fire engine comes along with an ambulance for safety and manpower. We plan for the worst and hope for the best when responding to a call.

8. What does MICU mean?

MICU stands for Mobile Intensive Care Unit; similar in some respects to an emergency room on wheels.

9. When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?

Please pull to the right and stop. This will allow fire apparatus or other emergency vehicles adequate and clear lanes to safely and quickly continue its response.

10. Why did I get billed for an ambulance transport?

Ambulance billing is consistent with promulgated ordinances within the Town. Taxes provide for a portion of the operating expenses for our Emergency Medical Service (EMS). An itemized bill is sent for all transports to any of the area hospitals. The amount of that bill is dependent on the level of care and service provided to the individual. This is an attempt to recoup specific costs associated with the particular service provided. The revenues gained through this process offset the additional costs of providing advanced cardiac life support (ACLS).

11. What is the difference between an EMT and a paramedic?

The difference between an emergency medical technician (EMT) and a paramedic is a matter of training. A paramedic goes through more training and can provide a higher level of emergency care than an EMT. A paramedic is an EMT. There are different levels of EMT training:

• EMT - Basic


• EMT - Intermediate


• EMT - Paramedic


• Licensed Paramedic

Each level requires more training than the prior.

12. Why does the emergency equipment run with lights and siren and then just turn them off?

On occasion, the fire engine and ambulance will be driving with lights and sirens and then suddenly turn them off, perhaps only to turn into a shopping center parking lot. Be assured that when this happens it means we have received information through our 9-1-1 dispatchers that the caller or incident is no longer a dire emergency. It is what we call “being disregarded.” Any or all of the apparatus may continue to drive to the call or perhaps some will return to the fire station, but we do not do it just to get to the store faster.

13. Does the Town furnish your meals?

The Town of Flower Mound does not furnish the firefighters' meals while on duty. We contribute to a shift / station fund and purchase our own groceries to cook meals while at work. Sometimes you may see us out picking up meals at one of the local restaurants.

14. Do the personnel on the ambulance fight fires also?

The personnel on the ambulance are also firefighters. We all fight fires and we all help on medical calls.

15. Why are the fire hydrants different colors?

Fire hydrants are different colors to indicate the size of the water main they are connected to. The color gives us an idea how much water we can expect to get out of a particular hydrant. Red indicates the smallest main size, then blue, and finally green. Other cities may use other colors. Flower Mound paints all the hydrants silver and then paints the top the corresponding color for the main size.

16. How many hours does a firefighter and administrative personnel work?

The Flower Mound Fire Department operates 24 hours a day, 365 days a year. Administration personnel work a regular Monday to Friday, 8 a.m. to 5 p.m. schedule.

Firefighters at the station work from 7 a.m. until 7 a.m. the next day. We work 24 hours on duty and then have 48 hours off duty. From 7 a.m. until 7 p.m. we are actively working toward some productive measures. This could include training, vehicle maintenance, cleaning the station, hydrant maintenance, preplan, public education tours, or several other things. After 7 p.m. firefighters may relax and watch TV, read, study, or sleep. However, at any point in time we may have to go on an emergency call.

17. Why was my ambulance ride to the hospital so bumpy and uncomfortable?

The patient cot has a thin, firm mattress that lays directly on an aluminum frame that provides very little comfort. Unfortunately, the cot must be firm in order for us to perform CPR on critically ill patients. In addition, we try to respond to medical emergencies as quickly as possible in order to provide timely, life-saving treatment. Consequently, this requires vehicles with good road-handling characteristics. If these large, heavy vehicles had a softer, more "spongy" suspension that would provide a smoother ride, they would not be safe to drive to the scene as quickly as possible.

18. What type of fire extinguisher is best for my home?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C and may be located at many Flower Mound retail establishments.

19. Can I get my blood pressure checked at the fire station?

Yes. We offer this service free at all fire stations in Town. Please recognize that, from time to time, our personnel might be absent from the station due to emergency calls or training activities.

20. How often should I change the battery in my smoke detector?

Once a year or sooner if the low battery alarm comes on. Pick a date to change the battery that will help you remember, like the date you change your clocks ahead in the spring.

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Independence Fest

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1. What are the festival hours?

The Children’s Parade and Free Kid’s Zone begins at 11 a.m. and goes until 2 p.m. with parade line-up starting at 10:30 a.m. The Independence Fest Evening Celebration goes from 5:00 p.m. until 10:30 p.m.

2. How much is it to get in?

All activities and events are free.

3. What can I bring into the festival?

You are welcome to bring:

• Blankets and strollers
• Chairs-in-a-bag
• Cameras and binoculars
• Depending on weather forecast, bring sunscreen, insect repellent, or umbrellas

4. What is not allowed into the festival?

Read the list below to find out what is not allowed into the festival:

• Alcoholic beverages will not be allowed in or out of the festival grounds, but will be sold on site.
• No ice chests are allowed.
• No illegal narcotics or contraband.
• No skateboards, bicycles, Segways, or scooters.
• No weapons of any kind (firearms, knives, etc).
• This is a non-smoking event, per Town of Flower Mound Ordinance No. 71-08.

5. What if it rains?

In the case of severe weather during festival hours, announcements will be made with specific instructions for evacuation. The fireworks celebration would then be postponed until July 5, 2012.

6. Where can I call for more information?

You can call the Town of Flower Parks and Recreation Division at 972.874.6300.

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Library - Interlibrary Loan

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1. What is the procedure for obtaining materials through Interlibrary Loan?

Interlibrary loan request forms are available online and at the Information Desk. The reference librarian will be happy to assist you. Please fill out the form completely and indicate the date no longer needed.

You will be contacted by telephone or email (as indicated by your choice in your library patron account) when the item arrives. The item will be held for you for five days. If the item is not picked up in the time allotted, it will be returned to the lending library and a cancellation notice will be put into your patron record. Three cancellation notices will result in ILL privileges being revoked. If you request material that cannot be obtained through ILL, the pertinent information will be noted in your patron record.

Interlibrary loan requests will be limited to three per borrower at a time. Requests for copies of periodical articles that do not need to be checked out are not limited.

2. How long does it take for materials to arrive?

Most materials are received within two to three weeks. Because the process is dependent upon responses from other institutions and delivery systems, delivery time may vary widely. Some materials, e.g. items which are difficult to locate, may take considerably longer than average. A few items may never become available for borrowing. Try to allow adequate lead time when making a request. If you have a specific deadline by which you need the material, indicate upon the form where it shows a "need-by-date." We will try to obtain the item by that date or will cancel the request if it cannot be obtained within that time.

3. How long can materials be kept for use?

Materials are checked out for the length of time the lender allows. Interlibrary loans cannot be renewed. In cooperation with the lending library, we are obligated to return all materials on time. Interlibrary loan service is dependent upon the cooperation of many libraries and their staff. Please help by returning your materials on time. Consistently overdue items will result in the suspension of interlibrary loan privileges for you and the library.

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Main

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Municipal Court

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1. Where is the court located?

The court is located in the Police and Court Facility, near the intersection of Cross Timbers and Kirkpatrick Lane at:
4150 Kirkpatrick Ln.
Flower Mound, TX

2. What are the hours of operation?

The Municipal Court is open Monday through Friday, from 7:30 a.m. to 5:00 p.m.

3. What can I do about this ticket?

You may either pay the fine amount, or request a court appearance, probation, or defensive driving.

If this citation is for failing to display proof of insurance and you can show proof of coverage on the date of citation issuance, the citation will be dismissed.

If your citation is for an expired inspection sticker, and it is renewed within 20 working days and was not expired more than sixty days, the Judge may charge a $20 administration fee and dismiss the violation.

If your citation is for an expired registration sticker, and it is renewed and the penalty fee is paid with the tax assessor collector’s office within 20 working days, the judge may charge a $20 administration fee and dismiss the violation.

Proof must be delivered to the court office within the first 15 days after receiving your citation. If you fail to provide proof as required, a Failure to Appear (FTA) charge will be levied and can result in an additional $292 fine. Driving Safety Course

4. What holidays does the Municipal Court observe?

The Municipal Court observes the following holidays:

• New Year's Day


• Martin Luther King Jr. Day


• Good Friday (Friday before Easter)


• Memorial Day (last Monday in May )


• Independence Day


• Labor Day


• Thanksgiving Day


• Day after Thanksgiving


• Christmas Eve Day


• Christmas Day

A holiday that occurs on a Saturday will be taken on the Friday before the holiday. A holiday that occurs on a Sunday will be taken on the Monday after the holiday.

5. Can anyone take care of my ticket for me?

State law will only allow a licensed attorney to act on the behalf of someone else.

6. How much is my ticket?

You may contact the Municipal Court offices by calling 972.874.3370 during normal business hours, excluding holidays, Monday through Friday between the hours of 7:30 a.m. and 5:30 p.m. Give your citation number or name and court personnel will be able to tell you the amount of your fine. Please allow three working days for the citation to be entered into our computer system before making an inquiry.

7. Do you accept checks?

Yes. Checks must be made out to the Town of Flower Mound Municipal Court. Two party checks are not acceptable. Return checks will result in a $25 fee being assessed and the case will be considered open. A warrant may be issued for your arrest until the fees have been paid in full.

8. What Is deferred disposition?

Deferred disposition is up to six-months unsupervised probation. During the deferral period, you cannot receive another violation of the same nature. To qualify for deferred disposition, you cannot currently be on a deferred disposition program at this court or any other court. You cannot have completed a deferred disposition program in the last 12 months.

If you qualify, fill out an application for deferred disposition. You will be required to pay the applicable special expense fee and state costs at the time of the application.

If you would like to know what the total special expense fee and state costs will be prior to your coming into the office and completing an application, you may call 972.874.3370.

9. What is suitable courtroom attire and behavior?

Shorts, swimsuits, tank tops, muscle shirts, exposed midriffs, hats, and caps are not allowed. Shoes are required. All packages, purses, briefcases, etc. are subject to search by the bailiff at anytime. Individuals causing distraction or disruptions are subject to removal from the courtroom. No food or drinks are allowed in the courtroom.

10. May I request a continuance?

Your request for a continuance must be presented in writing prior to your scheduled court appearance. Your request must be requested in person, by mail, or by fax. Continuances will not be granted by telephone. All continuances require the judge's approval before being rescheduled.

11. How can I clear a warrant?

If your citation is in warrant status, you may have the warrant cleared by one of the following:

• Paying the fine amount in the form of cash, money order, cashier check, MasterCard, or Visa


• Posting an attorney bond


• Posting a cash bond

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Police - Recruitment

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1. Do I need to submit all of my documents before testing?

Personal history statement must be completed to be invited to test.

2. How long does the hiring process generally take?

The process takes approximately four to six weeks, depending on your rank on the eligibility list and factors in your background. Read more about the hiring process for the Flower Mound Police Department.

3. As an out of state applicant, how many trips will I need to make to Flower Mound during the hiring process?

Generally three trips are necessary. One trip is for the initial testing, the second for the personal interview, and the third for the polygraph, psychological, and medical / drug screen. Contact us at 972.874.3330 for more information.

4. Can I be considered if I have used marijuana or other drugs / narcotics in the past?

This will depend on the time of the last usage and frequency of usage. The minimum requirements state no drug use within the past five years and no excessive marijuana use.

5. What will happen if I intentionally omit important information or am found to be deceptive in the hiring process regarding my background history?

Honesty and integrity are important facets of police work. If you are found intentionally omitting important information or being deceptive, you will be permanently disqualified from the hiring process.

6. I have been disqualified or was previously disqualified from the hiring process. How long is it before I can reapply?

That depends on why you were disqualified. If you fail the written test, physical fitness test, or the Oral Board, you may reapply after six months. You may reapply after one year if you fail the psychological examination. Any other disqualification will result in a minimum disqualification of one year or possible permanent disqualification.

7. Do I have to live in Flower Mound to be a Flower Mound police officer?

No, you do not have to live in Flower Mound to serve as a police officer; however, if you are in an on-call capacity you must be able to respond within one hour.

8. Does the Flower Mound Police Department have a policy on tattoos?

Yes. Our policy states that officers cannot have any visible tattoos while on duty.

9. How many sworn officers does the Flower Mound Police Department have?

At this time, we have 87 authorized police officers.

10. How long is the police academy?

We currently use two regional police academies. The North Central Texas Council of Governments Academy in Arlington is 22 weeks long. The Tarrant County College Academy in Fort Worth is 17 weeks long.

11. I was discharged from the military with a General Discharge Under Honorable Conditions or an Uncharacterized Discharge. Is this acceptable to apply for the Flower Mound Police Department?

Applicants will not be considered if they were discharged under less than honorable conditions. All other discharges (such as uncharacterized) will be reviewed on a case by case basis. Refer to our requirements page for more details about this.

12. Does the Flower Mound Police Department offer a study guide for the written examination?

We do not offer a study guide for the written examination. The study guide will be available for you to review immediately before the examination.

13. Are there any age or physical limitations on who can apply to be a police officer?

A police officer must be at least 21 years old to be licensed in Texas. There is no maximum age limit to apply for the Flower Mound Police Department. As long are you are fit enough to pass the physical fitness test, medical examination, and complete the police academy (if necessary), there are no physical limitations on who can apply.

14. Do I have to attend a police academy?

Yes, unless you are already Texas Commission on Law Enforcement (TCOLE) certified, you will be required to attend and complete the police academy of our choosing.

15. Is there any way to skip patrol and go directly into a specialized unit?

No. All new officers must have at least two years as a patrol officer exclusive of field training before transfers or promotions.

16. What types of questions are on the police written examination?

The written examination measures the ability to learn and apply police information, the ability to observe and remember details, the ability to use judgment and logic, and verbal and reading comprehension. The test consists of 100 multiple choice questions.

17. Does the Flower Mound Police Department offer lateral transfers for police officers?

No. However, experienced Texas Commission on Law Enforcement (TCOLE) certified officers may be hired at pay step two at the discretion of the Chief of Police.

18. May I submit a resume?

Yes, you may submit a resume at the time of application.

19. Where can I get an application and personal history statement?

Applications and personal history statements can be picked up at the Human Resources office at Town Hall, 2121 Cross Timbers Road, or can be downloaded online from the application page.

20. When is the next police academy?

The Flower Mound Police Department uses two different police academies to train their new recruits. Once hired, you will be sent to the next available academy.

21. Are there any fees or costs that I would need to pay for attending the academy?

No. Once hired, the Flower Mound Police Department will pay you a salary, provide full benefits to you and your family, and pay for the cost of the academy.

22. Does the Flower Mound Police Department furnish all of my uniforms and equipment?

The Flower Mound Police Department will furnish you all the required uniforms and equipment. You will be responsible for providing your footwear and firearm.

23. Does the Flower Mound Police Department require that my college hours be in Criminal Justice?

No. We accept any classes from an accredited college.

24. What is done on the testing day?

The written examination will be given in the morning. Those who pass will be invited to return in the afternoon for the physical fitness test.

25. What is the attire for the various steps of the hiring process?

Please wear business attire for all stages of the hiring process except for the physical fitness test. Please bring a set of work out clothes to change into for the physical agility test.

26. When do benefits start?

Benefits start on the first day of the month after you are hired.

27. What shifts do patrol officers work?

Our patrol officers work 12 hour shifts. We have two day-shifts and two night-shifts. They are from:

• 6:00 a.m. – 6 p.m.
• 7:00 a.m. - 7:00 p.m.
• 6:00 p.m. - 6:00 a.m.
• 7:00 p.m. - 7:00 a.m.

28. What are the main areas that disqualify applicants?

The main areas which disqualify applicants include:

• Criminal activity
• Excessive drug use
• Failure of any test
• Incomplete application
• Poor credit history
• Poor driving record
• Poor educational performance
• Unstable or unacceptable work history

29. What is the police academy like?

The academy hours are generally 8 a.m. to 5 p.m., Monday through Friday. The training curriculum is an adult education program, with practical and physical fitness training.

30. Do I need to turn in my application and personal history statement before I can test?

Yes. Once your application and personal history statement are reviewed by the background investigator, you will be contacted about your eligibility. If you have met the minimum requirements, you will be notified of the next test date.

31. I am a police officer in another state. What is the process of being licensed in Texas?

Go to the Texas Commission on Law Enforcement (TCOLE) website and review the Out of State Application Process in the Forms and Applications section. Out of state officers must complete the mandated training and may challenge the state test for certification.

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Police Department

Show All Answers

1. How do I take care of a traffic citation?

For questions regarding a citation, please contact the Flower Mound Municipal Court at 972.874.3370.

2. Does the police department offer vacation house checks for residents?

Yes. To obtain a vacation house check you will need to complete a vacation house check form that can be obtained in the front lobby of the police department. We encourage you to complete the form before the day you travel. If we have any questions or concerns about the information you provided we can attempt to contact you before you leave. The service is available to residents without a "house sitter" for periods of 3-14 days.

3. Does the police department offer child safety seat inspections?

The Flower Mound Police Department is offers child safety seat inspections to ensure that your child is secured properly when riding in the family vehicle. We understand the importance of safety when it comes to transporting such valuable cargo. Many people feel that since they have read the installation instructions and the child seems comfortable in the seat, that the child is safe. This is not always the case. For more information or to make an appointment, contact the Flower Mound Police Department at 972.874.3343.

4. Why do I sometimes see Flower Mound police officers running radar or working traffic in one location on a regular basis?

There are several reasons this may occur. The location may be a Traffic Enforcement and Accident Management (TEAM) location. In addition to TEAM locations, it is sometimes necessary to address other traffic complaints with several officers. The complaints either require more than one officer to work for safety reasons or warrant more than one officer due to the nature or frequency of the violation.

5. Is there a particular officer that works in my neighborhood?

Yes, you essentially have a team of officers that address problems in you neighborhood. View the beat maps to find out what officers are responsible for your area.

6. How do I commend an officer for an outstanding job?

This can be done in several ways:

• By emailing the officer’s immediate supervisor or Professional Standards Lieutenant Clay Pierce


• By mail:
  Flower Mound Police Department
  %Professional Standards Section
  4150 Kirkpatrick Lane
  Flower Mound, TX 75028


• By phone: 972.539.0525

All commendations will be forwarded to the officer’s immediate supervisor.

7. How do I file a complaint against an officer?

Find out how to file a complaint against an officer.

8. Can I report information about possible criminal activity and remain anonymous?

Yes. Call the Flower Mound Police Department’s crime tip line at 972.874.3307. If reporting a crime in progress, contact the Flower Mound Police Department at 972.539.0525. If it is an emergency call 9-1-1.

9. Can citizens ride out with a police officer on patrol?

The only people allowed to ride out with a police officer are:

• Board and commission members


• Criminal justice college students


• Family and guests of the officer involved in the ride-along


• Graduates of the Citizen Police Academy


• Police officers from outside agencies


• Town Council members


• Town employees

10. Does the Flower Mound Police Department offer a Citizen’s Police Academy?

Yes. The Citizen’s Police Academy is held twice a year for Flower Mound citizens. For more information or if you are interested in enrolling contact Steve Caldwell at 972.874.3357.

11. Does the Flower Mound Police Department offer a finger printing service?

Yes. The finger printing service is offered to Flower Mound Residents at no charge and to nonresidents for $20. The Flower Mound Police Department does not offer finger printing for immigration documents. Finger printing service is available noon to 4 p.m. Monday, Tuesday, Thursday, and Friday. For any additional questions contact the records section at 972.874.3328.

12. How do I get a copy of an accident report?

There are two ways to obtain a copy of an accident report:

You can retrieve the report online at http://flowermoundtx.policereports.us/
or
you can purchase a report by appearing at the records section of the Flower Mound Police Department at 4150 Kirkpatrick Lane anytime between the hours of 8 a.m. and 5 p.m. Monday through Friday, excluding holidays. There is an administrative fee of $6 for each copy regardless if you obtain the report online or in person. If you have questions in reference to acquiring a copy of an accident report, contact the records section at 972.874.3328.

13. How do I obtain an alarm permit for my home or business?

The easiest way to obtain or renew an alarm permit is by using the online application below. An annual fee of $35 for residents and $50 for businesses is required for all new permits or annual renewals.

You may also make a credit card payment for renewals at 877-356-7875.

Printed copies of the application are available at the Police Department Records Section at 4150 Kirkpatrick Lane. Once you have completed the printed application they may be mailed with your check to:
Town of Flower Mound
PO BOX 143186
Irving, Tx 75014-3186

Online application

14. Why do I have to have an alarm permit?

Your alarm registration information is needed to assist members of the Police and Fire departments with providing a continued high level of customer service that improves the quality of life in the Town of Flower Mound. Additionally, use of an alarm system without a permit as required by Town ordinance will result in a fine for operating an alarm system without a permit. This offense is punishable by a fine amount up to $500.

15. I received an alarm permit renewal invoice from Colorado Springs, Colorado. Is this correct?

Yes. The Town of Flower Mound uses a service to manage the alarm permit accounts. The mailing address for this service is:
P.O. Box 26364
Colorado Springs, CO 80936
The Customer Service number is 877-356-7875.

16. Can I determine if I have a warrant out for my arrest over the phone?

No. Any information concerning a warrant must be done in person.

17. How do I schedule a crime prevention program?

You may schedule a crime prevention program by contacting the Police Department at 972-874-3357. View crime prevention and education programs to learn more.

18. Should I call 9-1-1 if I do not know the Police Department’s nonemergency phone number?

9-1-1 services are to be used in emergency situations only. The purpose of this number is to expedite emergency response. Your misuse of 9-1-1 could result in criminal charges being filed against the caller. For nonemergency calls, dial 972.539.0525.

19. What can I do if I see a reckless driver?

You may report such action to the Police Department and we will attempt to locate the vehicle. However, we may only take action if a police officer personally observes an offense. If you can safely record and provide the make, color, license plate, and if possible a description of the driver. The Police Department can send a letter to the registered owner’s address. The letter advises they were seen driving in a reckless manner and actions were reported.

20. Can I drop charges in a family violence case?

No. Even if the victim does not wish to cooperate with the investigation, the state will still pursue charges.

21. Can the Flower Mound Police Department provide me with copies of vehicle registration, drivers license, or criminal history returns?

No. By law the Police Department cannot distribute this information.

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Public Works - Sidewalk Program

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1. Why did the Town begin this program?

Sidewalks are a very important means of travel for our residents, especially children and senior citizens. The town began this program in order to accomplish three primary goals: 1) improve our defective sidewalks and ensure that our walkways remain safe for all our residents, 2) provide a low-cost and convenient sidewalk repair option to Flower Mound homeowners, and 3) maintain property values throughout the town.

2. I thought the town took care of sidewalks. Why do I have to pay for it?

Sidewalks in Flower Mound are the responsibility of the property owner. Cities throughout Texas handle sidewalk maintenance differently. Like many other cities, Flower Mound maintains sidewalks adjacent to arterial or collector streets and those adjacent to public property, all park trails, and handicap ramps on public streets. The town does not maintain sidewalks adjacent to private property. Early in Flower Mound’s history, town leaders made a policy decision to not incur the cost of sidewalk repair and replacement adjacent to private property. This decision allows the town to commit more of our limited funds to road building, expansion, and maintenance.

3. Is the town making money off of this program?

No. The town is requesting only the cost of the sidewalk repair. We do not make any profit from this program.

4. Why is it cheaper to participate with the Town rather than hiring my own contractor?

The town purchases concrete in large volumes through a competitive bidding process. As a result, the cost is likely to be significantly less than hiring a concrete contractor independently for a relatively small, one-time job.

5. What happens if I don’t repair my sidewalk?

Code enforcement officers will issue notices to those who have not participated in the program or have not completed their sidewalk repair independently. The town will then hire contractors on a case-by-case basis to repair the sidewalks. Once the repair has been completed, the homeowner has 30 days to pay the bill or a lien for the cost of the repair, plus administrative cost, is attached to the property. This will result in higher costs to the homeowner as the concrete work is hired independently of the program and administrative costs are added to the total.

6. What happens if my irrigation system is damaged during the repairs to my sidewalk?

During the removal and replacement of an existing sidewalk, it is not uncommon for the contractor to come into contact with irrigation systems, if they exist. The Town of Flower Mound advises that homeowners operate their irrigation system before and immediately after the contractor performs the sidewalk replacement to ensure that it is functioning properly. If you find an issue with the irrigation system after the contractor completes their work, please contact the Town of Flower Mound Public Works by calling 972.874.6400.

7. Who do I contact for more information?

For more information, please contact the Public Works Department at 972.874.6400 or via email at publicworks@flower-mound.com.

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Transportation Services

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1. What are Traffic Control Devices and what are they used for?

A comprehensive answer to this question can be found on the Transportation Services page. Answer

2. What is the purpose of a STOP sign?

For a comprehensive answer to this question, please use this link. Answer

3. What is the purpose of a Traffic Signal?

Traffic signals are used to assign vehicular and pedestrian right-of-way. They are used to promote the orderly movement of vehicular and pedestrian traffic and to prevent excessive delay to waiting traffic.

Traffic signals should not be installed unless one of the warrants specified by the Texas Manual on Uniform Traffic Control Devices (TMUTCD) has been satisfied. The satisfaction of a warrant is not in itself justification for a signal. A traffic engineering study must be conducted to determine if the traffic signal should be installed.

The installation of a traffic signal requires sound engineering judgement and must balance the following, sometimes conflicting, goals: Move traffic in an orderly fashion, minimize delay to vehicles and pedestrians, reduce crash - producing conflicts, maximize capacity for each intersection approach.

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Utility Billing

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1. Where is the water department located?

The water department is located at:
Flower Mound Town Hall
2121 Cross Timbers Rd.

The office is on the Southeast corner of the Morriss Road and Cross Timbers intersection.

Hours
Monday - Friday
7:30 a.m. - 5:00 p.m.

2. What is the process for discontinuing my service?

To discontinue service, please fill out the Request for Disconnection form and return it to Utility Billing at:

Town of Flower Mound
2121 Cross Timbers Rd
Flower Mound, TX 75028
972-874-6010 Utility Billing Department
972-874-6491 Fax
utilitybilling@flower-mound.com

Disconnections are completed Monday thru Friday as early as 7 am. No weekends or holidays. Requested disconnection date shall be completed no earlier than the following business day. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972-874-6010. Request for Disconnection Form

3. How do I get the water service in my name?

Initiating service requires a completed application, a $60.00 deposit, and a $15.00 service fee. The application may be submitted in person or by fax. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972-874-6010. The deposit and the fee can either be paid at the time of application or can be billed to the account. Utility Service Application

4. When do I get my deposit back?

The deposit is held on the account until twelve consecutive months of no late payments and no return checks, or until the account is closed. The deposit will then be credited to the balance of the account.

5. Can the deposit be waived if I send a Letter of Credit?

The deposit can be waived with a Letter of Credit showing no late payments and no return checks within the past twelve months. The Letter of Credit must accompany the application.

6. How can I get garbage service?

Garbage service is started at the same time you begin water service. The garbage service is provided by Waste Management but billed by the Town of Flower Mound. A 95-gallon container is provided as well as a 95-gallon recycle container. Garbage,recycling, and bulk items are picked up once a week. The Town of Flower Mound will notify Waste Management to deliver containers, to new homes upon initiation of a new account. Containers are typically already present at an existing home. For additional information related to garbage and recycling services please visit Trash/Recycling on the Town's website.

7. Where can I get rid of my moving boxes?

Boxes can be put out with your weekly trash service. Boxes should be flattened, stacked, and placed near the curb. If bundled, they should weigh no more than 50 pounds. Waste Management will pick up the equivalent of a 3’x 3’ x 6’ area.

8. How can I pay my water bill?

The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Visa, Mastercard, and automatic bank draft. We have a night drop box available 24-hours a day located on the east side of Town Hall. An inside window is available:
Monday - Friday
7:30 a.m. - 5:00 p.m.

You may also pay your bill online. Pay Bill Online

9. What does the Net/Gross amount on my bill mean?

Net is the amount owed by the due date. After the due date, the gross amount is owed (the gross amount has been assessed a penalty of 10%).

10. Can I check my account online?

You can view your account online through the link below. View Your Account Online

11. Does Flower Mound offer E-Billing for utility statements?

Yes. The City of Flower Mound is proud to provide E-Billing statements. Please visit the E-Billing page of the Utilities Billing section for more information. E-Billing

12. Do you offer water bill averaging?

No, we do not. We bill on actual usage each month.

13. Is the meter read every month?

Yes. Most water meters are read electronically with a wand. However, Meter Services can read the meters manually, if necessary.

14. Where is my water meter located?

Most often, the meter is located in front of the house by the curb and has a black rectangular lid.

15. Why is my water bill so high?

There are various reasons for high water bills. Often, the cause is related to a sprinkler system as sprinkler systems can use up to 60 gallons of water per minute, per zone. You can read your water meter before and after using the sprinkler system to get an accurate usage for lawn watering. Water leaks are another reason for high usage. A leak 1/32” in diameter can use 180 gallons in 24 hours, 5,400 per month.

16. What do I do if I have a leak?

If a leak occurs during the business hours of 7:30 a.m. - 5:00 p.m., Monday - Friday, please call the Utility Billing Division at 972.874.6010 for a service technician to turn off your water so repairs can be made.

If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525 and the appropriate personnel will contact the Service Department to come and turn off your water.

Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do.

If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.

17. How can I check for a slow leak?

Choose a time when water will not be used for at least 6 to 8 hours (such as over night or if no one will be home during the day). Take a meter reading before and after the allotted time, if there is a difference in the readings there is possibly a leak.

18. Why is my sewer rate so high?

Sewer rates are based on water consumption during the months of December, January and February (when water consumption is generally the lowest). For additional information, please see the Water / Sewer section. Water / Sewer

19. What are the dates for Water Conservation?

Between April 1 and October 31, there is no watering between the hours of 10:00 a.m. and 6:00 p.m. Any mandatory restrictions will be broadcast on local cable channels, reported in the local paper, and posted at Town Hall. For additional information, please contact our office. Contact Our Office

20. How often is my meter read and how is it read?

The Town of Flower Mound has six billing cycles every month to allow customers more time to pay their water bills. With six billing cycles, it is the policy of the Meter Services Division to read all meters on a monthly basis. In accordance with this policy, the bill you receive will be on a monthly basis. The meter readers are equipped to read your meter with an electronic reading device. This device downloads the current usage into the utility billing system, eliminating any guesswork or human error.
In some circumstances, where a meter has to be read manually, the meter readers are equipped to read the meter by hand with special tools. Because all of the meters are located in meter boxes that are placed in the ground, dirt accumulation is a constant problem. Weather, soil type, leaves, and ant beds all contribute to the situation. Whenever this occurs and a water meter needs to be read manually, the meter readers simply brush away the dirt to reveal the meter dial. They also have specially designed reading tubes to read through the water in order to acquire a read, which, in turn, is entered into the hand-held equipment manually.

21. How does ensuring the meter reader clear access to the water meter help keep costs down?

Please use the link below to get a complete answer to this question. Answer

22. How do I turn off my water at the meter?

In the meter box located on your property is an angle stop. The angle stop has two ears on the left and right sides. The middle of the angle stop is marked with an arrow, indicating which direction the water is flowing. To turn off the water at the angle stop, place channel locks or a special turn off wrench (which can be purchased at your local hardware store) on the center of the angle stop, where the arrow is located. Turn angle stop clockwise until both ears are together, approximately 180 degrees. To turn water back on, turn the angle stop approximately 180 degrees the opposite way, or until the arrow on the angle stop is facing the meter.

Please see below link for a photo example of an angle stop. Angle Stop Example Picture

23. How do I test for a water leak on my side of the meter?

Please use the link below to get an answer to this question and examples of how to detect a leak. Testing a Water Leak