Customer Service Survey

Office Contacted: Select One Austin Districts 1 & 2, San Antonio District 3, Houston District 4, Corpus Christi District 5 & 6, Kilgore District 7B, Abilene District 7C, San Angelo District 8 & 8A, Midland District 9, Wichita Falls District 10, Pampa	Nature of complaint/request: Select One Oil and Gas Surface Mining Alternative Fuels General Counsel Gas Services Public Information Office Other
Staff	Rating Scale
Knowledgeable	Select One Excellent Good Fair Poor
Helpful	Select One Excellent Good Fair Poor
Courteous	Select One Excellent Good Fair Poor
Complaint Handling	Rating Scale
Responsiveness	Select One Excellent Good Fair Poor
Timeliness	Select One Excellent Good Fair Poor
Ease	Select One Excellent Good Fair Poor
Communications	Rating Scale
Clarity	Select One Excellent Good Fair Poor
Content	Select One Excellent Good Fair Poor
Access	Select One Excellent Good Fair Poor
Courtesy	Select One Excellent Good Fair Poor
Timeliness of Service	Rating Scale
Wait time	Select One Excellent Good Fair Poor
Times available	Select One Excellent Good Fair Poor
Internet Site	Rating Scale
Ease of use	Select One Excellent Good Fair Poor
Content	Select One Excellent Good Fair Poor
Printed Information	Rating Scale
Availability	Select One Excellent Good Fair Poor
Accuracy of information	Select One Excellent Good Fair Poor
Presentation of information	Select One Excellent Good Fair Poor
Facilities	Rating Scale
Access	Select One Excellent Good Fair Poor
Location	Select One Excellent Good Fair Poor
Cleanliness	Select One Excellent Good Fair Poor
Overall satisfaction with services received	Select One Excellent Good Fair Poor
Other
If you are located within the United States, please state your primary language if it is NOT English Si usted esta localizado en los Estados Unidos, por favor haga mencion de su idioma principal si NO es el Ingles.
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