2013 Citizen Satisfaction Survey Results Are In!
The 2013 Citizen Satisfaction Survey results have been released.  To view the City's performance on this bi-annual report card, click the link below.
 

		2013 Results
		2011 Results
		2009 Results
		2007 Results

About the Southlake Citizen Satisfaction Survey
Every two years, the City of Southlake conducts a citizen survey to measure residents' satisfaction levels with city services and to gather opinions on specific policy questions. We want to know what residents are thinking about everything from quality of life and neighborhood safety to the city website and communication outreach. The survey results and the city's performance measurement outcomes are used by City Council and city staff to analyze the effectiveness, responsiveness and value of city services.

Performing the Survey
The city contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data about how Southlake residents rate the quality of city services and the community as a whole, their awareness of the city's communication mediums and to ask for their opinions on certain policies or proposed policy changes.