Water System Infrastructure
Water Distribution System
(Updated May 1, 2013)
The Water Division manages the daily operations of Southlake's potable water distribution system. The system provides drinking water for more than 9,742 customers daily and consists of:
- Three major pump stations capable of processing more than 26,000,000 gallons of water daily
- Ground and elevated storage tanks with capacities totaling 21,000,000 gallons of water daily
- Distribution pipe lines 259 miles in length (ranging in size from 6 to 42 inches)
- 2,394 fire hydrants
- 6,224 valves
Water Division Responsibilities
Staff responsibilities include:
- Installing new water taps
- Repairing water mains
- Installing and replacing residential and commercial water meters
- Taking water samples at new construction sites and conducting bacterial samples for compliance with TCEQ (Texas Commission on Environmental Quality) requirements
- Creating the City's annual Water Quality Report with data provided from our water supplier, the City of Fort Worth
- Logging and addressing all customer inquiries, service requests and complaints in the Munis and Accela Work Order systems
- Directing operational inquiries to the appropriate staff
- Providing timely and courteous customer service
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