Overview:
The Seasonal Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers during periods of high volume. To create a shopping experience that will make the customer feel welcome and comfortable.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Retail Sales Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
Essential Functions:
- Acknowledgecustomers in a friendly and helpful manner within 30 seconds of their entryinto the area
- Handle all returnscourteously and professionally
- Determine customerneeds based on personal features and other customer preference related factors
- Demonstrateknowledge of store products and services to build sales and minimize returns
- Suggest additionalmerchandise to compliment customer selection
- Demonstrate knowledge of store products and services to build sales and minimize returns
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer the most important person in our stores
- Be proficient in POS and MPOS systems includingSearch and Send, My Client and More@ Macy's tablet app
- Proactive in assisting customers who are usingdevices to shop and compare, whether Macy's devices or their own
- Assist customers in all aspects of servicefulfillment (i.e. BOPs), and have the ability to qualify customer needs, figureout what's right for them, and then get them in touch with the right associate,MBA, or Personal Shopper
- Regular, dependable attendance & punctuality
Qualifications:
Education/Experience:
No specific educational accomplishment is required. No experience is required.
Communication Skills:
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Able to use a calculator.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.
Other skills:
Must be able to function as part of a team. Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal
Opportunity Employer, committed to a diverse and inclusive work environment.