N.C. Attorney General's Office: Uber Halloween complaints keep coming
Send this to a friend
- Lauren K. Ohnesorge
- Staff Writer- Triangle Business Journal
- Email | Twitter
North Carolina Attorney General Roy Cooper's office has received 13 complaints against ride-share tech company Uber. Of those complaints, 11 happened during the Halloween price surge.
Uber has responded to one of those complaints regarding a summer incident, according to AG spokesperson Noelle Talley. Uber offered a refund in that case.
Read: N.C. Attorney General's office to investigate Uber's Halloween price surge
"Our Consumer Protection Division is continuing to look into these complaints," Talley says.
Gagandeep Bindra, whose $455 bill for a trip from Chapel Hill to Durham on Halloween night caught him by surprise, says he has yet to hear back from Uber after rejecting their initial attempt at a compromise.
William Kelley, whose daughter, a Duke Hospital nurse, was charged more than $400 for a ride, says Uber agreed to a 25 percent discount after she complained.
"I still can't believe they can get away with this," he says.
But Uber has said all along that it's not trying to get away with anything. Instead, it's just following a dynamic pricing model that's laid out on its website, where prices increase due to demand. It's an effort to get more drivers on the road, spokesperson Taylor Bennett has said – not to swindle riders.
His suggestion is to take advantage of an option on the app that alerts you when surge pricing ends.
And that's no longer the only option for dedicated Uber riders. Over the past week, a new, non-Uber app called "SurgeProtector" has surfaced to help Uber customers find locations with lower surge pricing.
Lauren Ohnesorge covers information technology and entrepreneurship.
Most Popular
- Most popular
- Emailed
- Mobile
- Joven sells 300 acres on edge of Research Triangle Park for mixed-use
- Raleigh's Tupelo Honey Cafe opens next month. Here's what you'll find
- Cities where 'zombie foreclosures' are growing fastest
- Chatham Park make key hires for 7,200-acre project in Pittsboro
- Triangle Town Center mall battling debt problems, servicer takes over
- New sports complex coming to Morrisville, with help of $3M from county
- Raleigh dining venue makes Conde Nast 'best' list
- Forbes: Raleigh is second-easiest city to find a job
- Want to trade guns with Wake County Sheriffs?
- Spectrum Properties inks big lease deal with HCL Tech in Cary
Email Subscriptions
-
Work For: ChannelAdvisor ChannelAdvisor | Morrisville, NC
-
Insurance Agency Owner Brightway Insurance | Georgia, North Carolina, Texas
-
Director of Engineering & Environmental Services Durham County, NC | Durham, NC
-
Customer Service Experience - Full Time Sales confidential | Raleigh, NC
-
Embedded Systems Engineer Volt | Cary, NC
Comments
If you are commenting using a Facebook account, your profile information may be displayed with your comment depending on your privacy settings. By leaving the 'Post to Facebook' box selected, your comment will be published to your Facebook profile in addition to the space below.