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“Terrible Hotel” 1 of 5 stars
Review of Palm Aire Hotel & Suites

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Palm Aire Hotel & Suites
2.5 of 5 Hotel   |   415 South International Blvd., Weslaco, TX 78596   |  
Hotel amenities
Ranked #3 of 8 Hotels in Weslaco
work
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Terrible Hotel”
1 of 5 stars Reviewed July 7, 2014

This hotel needs a lot of work and oversight. The staff is what it is. But the room (suite 306) has the following issues: mold and musty, sunken couch, broken knobs on AC controls, broken handle on shower (couldn't control temperature without pliers from my tool box), water damage on popcorn ceiling from previous leak, stained sheets (we brought our own sheets sort of expecting this), no ability to take back because drain plug was missing, dead flies on bathroom floor. It's appalling how bad a hotel can get when there is no management oversight or care. Not a chance I'd rebook.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Palm Aire Hotel & Suites, responded to this review, July 29, 2014
I am sorry to hear you will not give us another chance. If you do come back I will personally make sure that we preview your room so I can address your needs (if any) before hand. We take all positive and negative feedback and look at ways to improve.

Thank you,

Leandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    38
    24
    13
    9
    12
See reviews for
25
13
8
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 5, 2014

We live down the street but thought we'd bring the kids out for a swim. Pool is about 60 feet long and great for kids. 5 ft at center and drops at sides. Adjacent pool is about 60' and only one foot deep all the way thru. Perfect for kids.

Rooms are clean and nice. . Room is very spacious. While it's not a Hyatt. . you're not paying thru the booty. At about $80 is great deal.
On check in the gal (Samantha) was overrun with calls but managed to get is a clean room. House keeping was swamped due to lack of staff on hand. I made a comment jokingly and manager who happened into area over heard me and corrected me. ..I really commend a supervisor who protects and goes to bat for workers and didn't throw them under the bus. She defended her people's efforts to maintain. Awesome!
VERY FEW PEOPLE DO THAT!

THIS PLACE IS A 4★★★★
IN MY BOOKS AND RECOMMEND

Nothing in this world is perfect!

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 29, 2014

Stayed with my husband and young daughter while we were in town for a long weekend. The rate was $50 +tax a night. I was told The room was in the "newly remodeled" part of the hotel. There was no way. The only "new" part of the room was granite countertops. Paint/ drywall was peeling off of the walls. The sheets and blankets had what looked like cigarette burn holes in them. Thin bedspreads had lint balls on them. Housekeeping came at 9 am the first day and I asked for them to come back, but in the meantime I asked for fresh towels. They made me give them the dirty ones before they would give me fresh ones. I could not get fresh towels for the next 2 days of my stay. We had to keep re-using our dirty towels; just hanging them up so they were partially dry before our next shower. No housekeeping came for the rest of our stay until our last morning. When I complained to the housekeeper, she left to investigate and came back to show me notation that I had "refused" service. That was not the case, they never came!!! Our trash was overflowing and we ran out of toilet paper. We had to use take out bags to contain our trash. (The trash cans were tiny) the pool was nice, but the shallow part for the kids was dirty with foliage. I will not recommend this place to anyone I know. When I checked out, I complained as politely as possible to the front desk clerk and all I got was a "sorry" with no offer to rectify.

Stayed June 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Top Contributor
171 reviews 171 reviews
32 hotel reviews
Reviews in 58 cities Reviews in 58 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed June 29, 2014 via mobile

The location of this hotel is perfect! It is only a few miles to the outlet mall, just down the street from a relatively safe border town, and about an hour to the best beach in Texas, South Padre. This is an older hotel. It used to be a Best Western. They have revamped the pool area and updated the rooms. The pool is really large and very well maintained. The rooms are very clean and look a lot more polished and the water smells better (it used to have a strong stench). The rooms are quiet, away from the pool. Parking is plentiful.

The most memorable thing about this hotel is their breakfast. It is included with your nightly rate. It is better than any of the chains! The gentleman that makes the eggs or omelet for you is amazing! He makes the egg around the omelet paper thin, yet it never tears. I don't even like eggs, but I love eggs when he makes them. Please remember to tip him. Then, the wait staff.... There is a man that has worked there for years. He treats everyone as if they were in a fine dining establishment. I am sorry I never got either of their names. They are wonderful!

Samantha at the front desk was great upon checking in. She was not on duty when we checked out, and the young lady working the front desk would not allow us to check out an hour late. She said she would charge us $30 if we weren't out by 11:30. We wanted a 12:00 check out. Too bad that was our last impression on our stay.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes, Tx
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 29, 2014 via mobile

Overall the stay was great. We stayed for 3 nights and we were very relaxed. The rooms are nice but the outside could be modernized. Size of hotel makes it very nice and spacious, good service, fair price

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 28, 2014

Stayed one night for a business expo that was being held at the hotel. Rooms are spacious and okay for the price. Breakfast is included, I attempted to get some but by 8:30am on a Monday it was completely gone and they informed me they would NOT be making more. Other than that the staff was nice pleasant.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bajaj V, General Manager at Palm Aire Hotel & Suites, responded to this review, April 30, 2014
Dear DaPeoplesBarber_com,


Thank you very much for the review i will informa my staff that you stay was a pleasant and i will look into the breakfast, i apologize and sure hope you will still return.

Thank you,

Ileana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pass Christian, Mississippi
1 review
5 of 5 stars Reviewed March 19, 2014

It was great that a breakfast buffet was included. I enjoyed the food and good service. I loved the large size of the room which had everything I needed and wanted. The room and the bathroom met my approval for cleanliness.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bajaj V, General Manager at Palm Aire Hotel & Suites, responded to this review, April 9, 2014
Hello Mary,

We are happy to know you enjoyed your stay at Palm Aire Hotel & Suites. Our employees work hard everyday to make sure every single guest that stays here has a positive and memorable stay. I'm glad you enjoyed and recognized how clean our property is. Hope you come back soon!!!


Sincerely,

Ileana
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Aire Hotel & Suites

Address: 415 South International Blvd., Weslaco, TX 78596
Location: United States > Texas > Weslaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Weslaco
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palm Aire Hotel & Suites 2.5*
Number of rooms: 193
Official Description (provided by the hotel):
Palm Aire Hotel and Suites Weslaco TX Hotel is located in the semi-tropical Rio Grande Valley, 2 exits from Rio Grande Valley Outlet Mall,five miles from the Progresso,MX, and approximately 20 miles from Miller Airport and Valley International Airport. This location is also two miles from Tower Theater, three miles from the Valley Nature Center and Gladys Porter Zoo, five miles from golf courses PGA rated Tierra Santa, 14 miles from the Santa Ana Wildlife Refuge, 20 the Iwo Jima Memorial, and 40 miles from South Padre Island. ... more   less 
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Also Known As:
Palm Aire Hotel And Suites
Palm Aire Hotel Weslaco
Weslaco Best Western Palm Aire
Best Western Palm Aire
Best Western Weslaco

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