Responding to our customers’ needs isn’t enough. We anticipate them – with forward-looking programs that protect privacy, ensure product safety and security and provide better access to our products, services and people.
Activity | 2007 | 2008 | Highlights |
---|---|---|---|
Broadened product portfolio: product launches |
41 | 29 | Xerox offers the industry’s broadest portfolio of document technology and services; more than 80 products launched in the last three years. In 2008, Xerox products garnered more than 230 awards worldwide. |
Number of patents awarded to Xerox group; includes Fuji Xerox |
901 |
940 |
Xerox invests about 5% of revenue in research, development and engineering and holds more than 8,900 active patents worldwide. |
Customer service |
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support for the second year. |
Xerox is the leader in Document Process Outsourcing according to the 2009 Black Book of Outsourcing, an annual guide that evaluates the costs and benefits of outsourcing. The yearly ranking of outsourcing companies is based on survey responses from more than 24,000 executives worldwide. |
In 2008, Xerox was the first document management company to receive excellence certification from J.D. Power and Associates for quality technical support three years in a row – one of the customer service industry’s highest recognitions. |