Deed of ownership, lease agreement or legal business documents are required for new service and must be presented to the Utility Billing office with the application submission.
Service connections are made Monday through Friday between 8:00am and 4:00pm. For same day connections, the application must be submitted before 12:00pm (noon).
Service address*
Suite number
Service Start Date *
Meter type
Account Holder*
Mailing address
Email*
Password (4 digits)*
Phone*
I request that my personal information not be released pursuant to Utilities Code 182.052(C)(3). Note: Your name, address and telephone number are available to City staff and law enforcement agencies.*
Co-Account Holder
Email
Password (4 digits)
Phone
Account Holder and Co-Account Holder are both financially responsible for this account and both may make account changes (password required).
Business name
Your name
Password
Phone
Alternate phone number
Authorized user(s): Authorized users have inquiry access only.
Authorized user
4 Digit Password
Authorized user
4 Digit Password
Terms of Service
Each account requires a deposit, which will appear on the first bill ($75 to $1000 depending on meter size). Waiver may be granted for applicants with a recent Southlake residential account in good standing or by submitting a recent utility provider's letter of credit. Accounts are billed and due monthly. Non-payment may result in service interruption and penalties. Outstanding debt owed to the City may result in connection delay.
If deed of ownership, lease agreement or legal business documents are not presented to the Utility Billing office with the application submission, the account(s) will be delayed until the documentation is received.
Please mark the provided box indicating you accept the above stated terms of service.*
I agree
Upload your documents here.
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Account #
CID #
Deposit
Service Fee
Same Day Fee
* indicates required fields.