KLTV Closed Captioning - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News

To contact us about KLTV-TV programming closed captioning or advise us about captioning problems, please contact the KLTV-TV engineering team. We accept calls using TDD and we are available during normal business hours to address captioning issues.

Engineer On Call

TDD Phone Number: 903-510-7747

Fax: 903-510-7847

E-mail: closedcaptioning@kltv.com

To submit a complaint about an issue that cannot be resolved by contacting the Engineer on Call, you may write to:

Pat Stacey, General Manager

KLTV

105 W. Ferguson

Tyler, TX 75702

Phone: 903-597-5588

Fax: 903-510-7757

Email: pstacey@kltv.com

Bounce TV

We are aware that not all movies shown on Bounce TV are currently closed-captioned. As you may know, Bounce TV is a new network. It's going to take us time and a lot of work to get all our movies closed captioned. The FCC recognizes that creating a new network is enormous work and correspondingly gives new networks such as ours four years to be closed captioned. Please know that we take great pride in our unique brand of programming and we are committed to providing Bounce TV with closed captioning as soon as we reasonably can. We are diligently working toward the goal of being fully captioned, but it's going to take some time.

Call Types

TTY

A person who is deaf, hard-of-hearing or speech-disabled uses aTTY to type conversations to a relay agent who then reads the typedconversation to a hearing person. The relay agent transmits the hearingperson's spoken words by typing them back to the TTY user.

TTY users have two options:

1. Dial the Relay Texas number - 711. TTY users will see the light flickering on their equipment and need to wait a few seconds. When the relay agent answers "RTX XXX (F OR M) NBR PLS GA" (NBR=number, PLS=please, GA=go ahead), type the area code and number you wish to call and type "GA" (go ahead). The relay agent will then call the number and process the call.
2. Dial the Relay Texas TTY number - 1- 800 - RELAY TX (735-2989). The relay agent will answer with same message as above.

Note: Calling 1-800-735-2989 will process the call faster as itdoes not have the interactive voice message as used in 711. On the other hand,711 is easier to remember.

Voice Users

Standard telephone users can easily call a hearing orspeech-disabled person through Relay Texas.

• DialRelay Texas 711.
• A voice messagewill say: "You have reached Relay Texas. Press #1 to place a relaycall." After pressing #1 the relay agent will come on the line.
• When therelay agent answers, give him/her the area code and phone number of the personyou want to call.
• The relayagent will voice to you what the other person is typing, and will type to theother person everything that you say. Be sure to talk directly to the personyou are calling and avoid saying "tell him/her." Also, make sure yousay GA (go ahead) when it is the other person's turn to talk.

ASCII

Some people use their computers to talk on the phone instead ofusing a TTY. This requires a modem and special software.

• Computerusers should call 1-800-RELAY X1 (735-2991). Set your communication software tothe following protocols at speeds ranging from 300 to 2400 baud: (Note: It maybe helpful to set your "time out" to 100 seconds.)
• 8 Bits NoParity 1 Stop Bit Full Duplex
• Whencalling at a rate of 300 baud or below, follow the above setting, using HalfDuplex.

Emergency Calls

In case of emergency, TTY users should always dial 911. Callsplaced directly to 911 can save valuable time in urgent situations. However, ifsomeone places an emergency call to Relay Texas, the agent will process thecall as an emergency relay call. In other words, some rules related to standardrelay calls may not apply and the relay agent may take over to ensure that thecommunication is carried out between an emergency dispatcher and TTY user. Therelay agent will not disconnect until advised by the emergency dispatcher.

VCO

Voice Carry-Over (VCO) is an option for people who cannot hear butcan use their own voice during a call. Using VCO and a specially designedtelephone with a text screen, a VCO user can speak directly to the other person.As the other person speaks, the relay agent types back the words that are beingsaid.

Voice Carry-Over users call 1-TRS-Voice Carry-Over-1RTX(877-826-1789)

• The relayagent will answer and type "Voice Carry-Over or TYPE GA" Voice ortype the phone number of the party you want to call.
• The relayagent will type the message "VOICE NOW" to you as your cue to startspeaking. You speak directly to the hearing person. The relay agent will typeto you what the hearing person says. Remember to say "GA" (go ahead)at the end of your responses.

Hearing Carry-Over

Hearing Carry-Over (HCO) allows a person with a speech disabilitywho can hear to type their part of the conversation for the relay agent to readto the standard telephone user.

• Dial the RelayTexas TTY number at 1-800-RELAY TX (735-2989).
• After therelay agent answers, type "Hearing Carry-Over PLEASE GA"
• The relayagent will make the connections and voice what you type to the other party.After you type "GA", pick up the handset and listen to the spokenreply.

Speech-to-Speech

Persons with a speech disability can connect to a speciallytrained agent who can serve as the caller's "voice" and repeathis/her responses to the called party, if necessary. Someone wishing to call aperson with a speech disability can also initiate a call to Speech-to-Speech(STS). Dial 1-877-826-6607.

Blind or Visually Impaired Callers

Dial 1-877-826-9348 to use the reduced typing speed feature.During these calls the message will come across the users TTY or Braille TTY atthe rate of 15 words per minute. The user can increase or decrease the rate inincrements of 5 words per minute.

Spanish Speaking Users

Callers needing a Spanish speaking agent can dial 7-1-1 andrequest one or directly dial the Spanish relay number at 1-800-662-4954.