Billing and Purchases
What payment methods can I use on Vimeo?
We welcome Visa, MasterCard, American Express, and PayPal with open arms for all Plus, PRO, Music Store, Tip Jar, and Vimeo On Demand purchases.
Do I have to pay tax on my Vimeo purchases?
That all depends on where you are! We collect U.S. sales tax in New York and Virginia.
VAT (value-added tax) will be applied to purchases made in the following EU countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
VAT (value-added tax) will be applied to purchases made in the following EU countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
I have a VAT ID. Can I use it for a Vimeo purchase?
You sure can. Just head to the Vimeo Store and select which membership plan you'd like, then continue to the checkout page.
In the "Billing Location" section, select your country. Once you've made your pick, you'll see a link below "Choose your payment method" that says Have VAT ID?
Click that link and enter your VAT ID. Once your ID has been verified, VAT will be automatically removed from your purchase price. (Is anyone else picturing giant vats of radioactive space dust that turns people into superhuman mutants? No? Just us? OK.)
In the "Billing Location" section, select your country. Once you've made your pick, you'll see a link below "Choose your payment method" that says Have VAT ID?
Click that link and enter your VAT ID. Once your ID has been verified, VAT will be automatically removed from your purchase price. (Is anyone else picturing giant vats of radioactive space dust that turns people into superhuman mutants? No? Just us? OK.)
I've already made my purchase and didn't include my VAT ID, what do I do?
Unfortunately, you're screwed. KIDDING! We'd be happy to provide you with a VAT refund. Please send our Support Team a note containing your valid VAT ID and we'll take care of the rest.
I run an account for a non-profit organization. Can I get a tax refund on my purchase?
Yes indeed. With big cheesy smiles on our faces, we gladly provide tax refunds for those who qualify. Shoot our support team a note and we'll hook you up.
How can I change my credit card or billing information?
You can change your billing or credit card information at any time in your Account Settings. Under Purchases, click Edit billing info. This is the place to go if you were recently upgraded to an American Express Black Card. Congratulations.
Can I renew my Plus membership before the auto-renew date?
Absolutely! Just log in to your Plus account and head to vimeo.com/cart/plus and click upon Place Order. Your new membership will kick in automatically once your current membership ends.
How can I cancel the auto-renew for my paid membership?
We get it — you just love renewing manually ;) Opting out of auto-renew is easy. Just log in and head to vimeo.com/store/optout.
My Vimeo PRO membership is about to expire. What should I do?
Freak out! Or not. When your PRO account is close to its expiration date, we'll send you a friendly email reminder, complete with a hug and a compliment.
Vimeo PRO memberships are set to renew automatically, so unless you’ve disabled auto-renewal in your Account Settings, you won’t need to do anything to enjoy another year of powerful PRO features.
When you renew, you’ll be automatically upgraded to the powered-up Vimeo PRO. You’ll get up to 1,040GB a year (20GB each week), unlimited HD plays wherever your videos appear, and VIP support around the clock on business days and within one day on weekends, Eastern Time. All this for the same ridiculously affordable price.
If you’re using the previous version of Vimeo PRO (the one that came with 50GB of video storage), make sure you opt on in to the powered-up PRO plan now.
Vimeo PRO memberships are set to renew automatically, so unless you’ve disabled auto-renewal in your Account Settings, you won’t need to do anything to enjoy another year of powerful PRO features.
When you renew, you’ll be automatically upgraded to the powered-up Vimeo PRO. You’ll get up to 1,040GB a year (20GB each week), unlimited HD plays wherever your videos appear, and VIP support around the clock on business days and within one day on weekends, Eastern Time. All this for the same ridiculously affordable price.
If you’re using the previous version of Vimeo PRO (the one that came with 50GB of video storage), make sure you opt on in to the powered-up PRO plan now.
What if I want a refund for Vimeo Plus or Vimeo PRO?
If you are unhappy with your paid membership, we are sad. Please contact us to request a refund.
- Yearly Plus members are eligible for a refund within 30 days of purchase.
- Monthly Plus members are eligible for a refund within 5 days of purchase.
- PRO members are eligible for a refund within 30 days of purchase.
How do I purchase PRO add-on packages?
Add-on packages no longer exist — they were part of the previous version of Vimeo PRO. If you’re running out of storage space or plays, just upgrade the new Vimeo PRO from your Settings to get up to 20GB of storage each week and unlimited HD plays, at no additional cost.
Where can I see my purchase history?
You can review your purchase history at any time (like right now) in your Account Settings. To get there, hover your mouse over Me in the top navigation bar, then click My Settings. From there, scroll down until you see the “Purchases” section. You’ll see a list of everything you have purchased from Vimeo, including the date and time you originally began your paid subscription with us. Thunderclaps for organization!
I need a receipt! Where do I go to get one?
Hey, thanks for your purchase!
To get a copy of your receipt, log in and head to your Account Settings. To get there, hover your mouse over Me in the top navigation bar, then click My Settings. From there, scroll down until you see the “Purchases” section. Click View Receipt and your receipt will magically appear. You can then click Email Receipt or Print Receipt.
If you choose the Email Receipt option, your receipt will be sent to the primary log in email address associated with your account (the one you use to log in). If you don't receive the email, please be sure to check your spam folder and whitelist our domain (vimeo.com).
To get a copy of your receipt, log in and head to your Account Settings. To get there, hover your mouse over Me in the top navigation bar, then click My Settings. From there, scroll down until you see the “Purchases” section. Click View Receipt and your receipt will magically appear. You can then click Email Receipt or Print Receipt.
If you choose the Email Receipt option, your receipt will be sent to the primary log in email address associated with your account (the one you use to log in). If you don't receive the email, please be sure to check your spam folder and whitelist our domain (vimeo.com).
How do I manage a Vimeo Plus account purchased through liveBooks?
If you sign up for Vimeo Plus through liveBooks, you will receive an email containing detailed instructions for setting up your Vimeo Plus account shortly after your purchase. Once you have set up your Vimeo Plus account, it will remain active and renew automatically for the duration of your liveBooks membership.
If you have any questions about billing or account set up, please contact the friendly liveBooks support team at livebooks.com/support.
If you have any questions about billing or account set up, please contact the friendly liveBooks support team at livebooks.com/support.
What happens when I upgrade my Plus membership to a PRO membership?
When you upgrade from Plus to PRO, here's what goes down:
If you’re somewhere in between, contact us and we’ll help you make the switch.
- Your upload quota will increase from 5GB to 20GB each week (that’s up to 1040GB per year!).
- You’ll still get unlimited HD plays anywhere your videos appear.
- You’ll get access to PRO-only features like Vimeo On Demand, Portfolios, and Review Pages.
- When you need help, you’ll get an email response within 1 hour or less around the clock on business days, with one-day support on weekends, Eastern Time.
- Enjoy more advanced privacy and customization options than ever before.
- Your Vimeo PRO account will renew at a new price. You can get all your Vimeo PRO account details in your Account Settings.
If you’re somewhere in between, contact us and we’ll help you make the switch.
Which of my videos will I lose access to if my membership expires?
If your Plus or PRO account expires, you will keep any videos you uploaded as a Basic member but you may lose some of the videos uploaded during your subscription.
For videos uploaded during your paid membership, you will receive storage equivalent to 26GB multiplied by the number of years you were a Plus or PRO member. For example, if you were a Plus or PRO member for two years and your account lapses, we will store up to 52GB of your videos. (We do this because 26GB is the maximum amount that Basic members can upload in one year.)
Any videos that exceed this limit will be boxed up and moved to our archives for up to one year, starting with your earliest videos (the videos you first uploaded to Vimeo), and will no longer be viewable by you or anyone else.
If you are opted out of auto-renew and your account is expiring in the next 30 days, you can visit this page to see which videos are at risk. (Note that the list will change if you upload more videos before your expiration date.)
To keep all of your precious videos, simply renew your membership now.
For videos uploaded during your paid membership, you will receive storage equivalent to 26GB multiplied by the number of years you were a Plus or PRO member. For example, if you were a Plus or PRO member for two years and your account lapses, we will store up to 52GB of your videos. (We do this because 26GB is the maximum amount that Basic members can upload in one year.)
Any videos that exceed this limit will be boxed up and moved to our archives for up to one year, starting with your earliest videos (the videos you first uploaded to Vimeo), and will no longer be viewable by you or anyone else.
If you are opted out of auto-renew and your account is expiring in the next 30 days, you can visit this page to see which videos are at risk. (Note that the list will change if you upload more videos before your expiration date.)
To keep all of your precious videos, simply renew your membership now.
How do I save and manage cards to use for future purchases?
When you purchase a Plus or PRO membership or a work from Vimeo On Demand, you may choose to save your card to speed up your next transaction. Check the box next to "Save card” after entering your card information and Vimeo will remember it for next time.
When you use a saved card, you will be required to enter your Vimeo password before completing a purchase.
You can connect up to 10 cards to your Vimeo account by going to your Settings and clicking, "Add new card."
To remove a card from your account, go to your Settings and click "edit billing info." From there, choose the card you’d like to remove and hit the red “x”.
To change the payment method that is being used for your Plus or PRO renewal, visit vimeo.com/store/card.
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Still stumped? Email us or visit the Forums.