Informal Complaint Statistics

General Summary of Informal Complaints

A review of the current and settled complaints as of 5/15/14 provides the following data:

• 0 active complaints/inquiries on file
• 124 settled complaints or complaints moved to the formal complaint process.

A breakdown of the 124 settled complaints are as follows:

• 116 settled
• 8 moved to the formal complaint process

Complaint Category Definitions:

Active - complaint in process

Settled- complaint was settled either by resolution of the issue or the decision of the parties not to pursue the complaint further.

Formal Complaint- parties to the informal complaint moved the complaint to the Commission's formal complaint process.