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Find out about our Guardian and Observer Readers’ editors, how to complain about a piece that appeared online or in print and how the process works
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Chris Elliott, the readers' editor, is the Guardian's internal ombudsman
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Find out how to contact Stephen Pritchard, the Observer's readers' editor
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Immigration | Trouble Is My Business | Sweden and Palestine
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Veteran car run | Half hitch knots | Rahat | Quantitative easing
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Virgin Galactic crash | Czech Republic drug laws
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Antonov An-26 | Nita Clarke | Female MPs | Rickie Lambert
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Chris Huhne and Grayson Perry | Horace Warner’s photographs
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Women’s hockey at Wembley | Mike Bochenek of Amnesty International | The Missing on BBC1 | George Segal
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G4S and Serco | Scottish student grants | Sunny Afternoon
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Windfarms | Anthropocene working group | Auditing of limited companies | The Quatermass Experiment
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Australia’s governor general | Magna Carta | Chris Robshaw | Pistorius judge
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Fiona Woolf | NHS fertility treatment | Yarm, Stockton-on-Tees
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The Narrow Road to the Deep North | Symphonic Variations ballet | Alice Gross memorial service
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Cryptic crossword 26,398 | Iron Bridge at Ironbridge | Ipsos Mori poll | Jake Bugg’s Slumville Sunrise
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Heywood and Middleton | Trafalgar Square lions | Christopher Wheeldon | Kandahar Institute of Modern Studies | Barbon
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Funeral poverty | Arsenal season tickets | Airbus engines
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Median and mean | Doug Lemov | Parliamentary and health service ombudsman | Toby Matthiesen
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Land lost in Louisiana | Emerging economies | The Honourable Woman
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SpareRoom.co.uk | Spicy tomato soup recipe | Dad’s Army theme song
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Smethwick feature | London assembly | Kate and Gerry McCann
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Chibok schoolgirl abduction | Isis | Charles Bowden | FGM
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Phil Hall | Michael Foot and the Falklands War | Housing policy
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Chris Elliott: Open door: The use and awareness of language the Guardian deploys when reporting on the Israel/Palestine conflict attracts regular criticism
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Open door: The aim is to look at journalistic forms such as analysis and comment, and indicate these by a different colour
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Chris Elliott: Open door: One problem that emerges clearly is that many fewer people read letters online because they can’t find them
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Chris Elliott: Open door: What are journalists’ legal and moral obligations when confronted by a true-life account suggesting a person is at risk?
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Chris Elliott: Open door: By the end of the process the Guardian had deployed 14 journalists on the campaign trail but it was an editorial that drew most criticism – not the reporting
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Chris Elliott: Open door: In the Egyptian media I found an apparent lack of concern over the detention of political opponents
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David Marsh: Open door: Every minute, the world’s mobile phone users send more than 15 million text messages. There is no evidence that any of them have forgotten how to write
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Chris Elliott: Open door: In politics, disputes over ideas and between individuals usually take place behind closed doors, so there is no bulletin with open quotes
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Chris Elliott: Open door: When data about pay ratios between CEOs and average employees in FTSE 100 companies turned out to be unreliable, the article on which it was based had to be deleted
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Chris Elliott: A person can’t be illegal – but is there a concise alternative to describe someone who is in a country unlawfully?
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Chris Elliott: Open door: I entirely support the argument that freedom of expression means the freedom to offend, but there are always limits
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Chris Elliott: Perhaps it is time to assess whether online anonymity should be an option rather than the default position
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Barbara Harper: How a tweet from Russell Brand or a Facebook post from Star Trek’s George Takei can propel an old story back to the top of our most-read list
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Hugh Stephenson: The crosswords editor on the origins of the ever-popular puzzles
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Chris Elliott: Open door: The Guardian now hosts an online betting service, Gowager. Is this acceptable for a socially responsible newspaper and should we be actively encouraging readers to use it?
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Open door: Chris Elliott: Words and images are at the heart of the latest round of complaints about the Guardian's coverage of this intractable situation
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Open door: Chris Elliott: Errors undermined an important article on a Mexican city but, thanks to readers, the piece is now a more accurate reflection of Tampico
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Chris Elliott: We try to keep out the sexism in covering tennis, but sometimes it's difficult
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Open door: Chris Elliott: The hundreds of emails we receive each week cover everything from complaints about grammar to allegations of racism and plagiarism
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Contact details for people and departments at the Guardian, Observer and the Guardian website. The switchboard number is 020 3353 2000
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The terms and conditions for the supply of freelance and other content contributions to GNM media, titles and platforms
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This is the guide to writing, editing and English usage followed by journalists at the Guardian, Observer and theguardian.com
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Follow our blog for the latest changes and updates to theguardian.com
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The readers’ editor on… showing that black writers can write about far more than race