Consumer affairs

Most recent

• Will the Bank’s 7-2 vote on interest rates entice consumers to spend?

  22 Oct 2014: Phillip Inman: Rates will remain steady for now, but mortgage payers might play a cautious hand after all the ‘will they, won’t they’ discussion

• BT Openreach has kept me on hold

  22 Oct 2014: Reader lives just down the road from the exchange but has been waiting for a phone line since April

• Tyne and Wear deregulation U-turn angers bus firms

  21 Oct 2014: After long consultation, regional authority to counter reforms brought in by Thatcher government

• Cybercrime now becoming a serious problem for many Britons

  21 Oct 2014: Survey finds 51% victims of identity theft, hacking or abuse on social media, while losses from online fraud are £670m a year

• HolidayAutos and Sixt haven’t refunded all my damage excess

  21 Oct 2014: I am struggling to get back money owed by car hire firm

• Sky landline and call charges to soar by inflation-busting 6%

  20 Oct 2014: Pay-TV firm says increases – including £12 charge for previously free answerphone – will hit customers before Christmas

• Energy comparison sites hiding best deals, new site claims

  20 Oct 2014: The Big Deal writes a letter of complaint to many of the big comparison sites – but are its claims justified?

• Why your bank might just have the current account package that delivers

  20 Oct 2014: Some such as Nationwide are great value, while others like NatWest are not worth the fees

• MadBid comes in for a hammering as bidding credit soon disappears

  20 Oct 2014: Reader wants a refund after ‘stupid mistake’ of trying to bid on online auction site MadBid.com

• Scottish shops start charging for bags

  20 Oct 2014: Charge of at least 5p a carrier bag introduced in bid to emulate 70% fall in usage in Wales and Northern Ireland

• Vodafone bill for calls on stolen mobile phone - in full

  Interactive, 18 Oct 2014:

  Welsh primary school teacher who had his mobile phone snatched in Barcelona has been told by Vodafone that he must pay more than £15,000

• When should we book flights for the summer?

  18 Oct 2014: We are going on a family holiday to Boston. How will we get the best airfares – by booking now … or waiting for a spring sale?

• ‘Ethical’ funds still pouring money into coal, oil and gas, new report finds

  18 Oct 2014: Report by advisers Barchester Green names winners and sinners of ethical and environmental funds industry

• Dentists warned of counterfeit equipment following huge haul

  17 Oct 2014: Medical regulator launches investigations after thousands of pieces of poor quality imported dental equipment seized

• Vodafone customer’s £15,000 billing nightmare after mobile phone theft

  17 Oct 2014: Osian Rhys Edwards told to pay for huge charges run up by thief in Barcelona after company disputes robbery report was made

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